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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good quality products. Arrives to the US about 3 weeks after order is put in.
I purchased 3 dresses from Light in the Box. They were as advertised. They fit according to expectation. The designs were pretty and modern. The colors were Cuban and I have another order coming. I can't wait. I hope this one is as good
The website just does not want you to return items! They rather have you keep the items and give you a partial return than give you a full refund. They need to let customers know up front about this!
Great easy ordering would like faster shipping at a lower cost
I had placed my order on August 30th just to make sure I would get my wedding dress for my October wedding. It came surprisingly much faster and couldn't be happier. It's perfect. Can't wait to wear it in October
I've ordered things 3 times and have not been disappointed at all. Great quality, great designs, great value for the pricing. I'll probably order a few more soon! I even used it for this coming Christmas and her dad
I bought some shoes and clothes with different size and color and received the goods in accordance with my choice
Delivery takes a tad longer but well within expectations.
Prices are great, product selection is amazing, there's just always something to buy at a great deal.
I've ordered many times, always happy and surprised
Nice array of products and designs;customer service responds in a timely manner.Can't ask for anymore than that!
LightInTheBox has cheap crappy quality items and they don't honor their returns. Don't waste your time or money ordering from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101604986 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
11/6/2023 Update--
STILL dead silence from "Megha" or anyone else at Light in the Box, despite their website's advertised 100% customer satisfaction guarantee. Absolutely appalling that they would bother to contact me after my negative Site Jabber review, promise me that my situation would be rectified after I provided order details, then completely ignore me and never follow up.
10/19/23 Update--
After posting my review on SiteJabber, I received a 9/17/23 email from the company almost immediately from a LightintheBox rep ("Megha"). She identified herself as a customer service supervisor, so I responded to her promptly. Sadly (but no surprise), a full month later, she still hasn't responded or followed up with me after that, and I still have the 4 awful dresses.
Simply awful if you need to return anything. I ordered 4 dresses from LightintheBox & paid $171.85. All 4 dresses were disappointments--poor quality construction, poorly matched colors in 2-piece outfits, etc. I've tried multiple times to get this company to agree to returns & refunds, but no reply. Worse, this order has been deleted their website, along with my correspondence with them about this order. Clearly, I'm stuck, but I now know to never order from them again.
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, order number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
Happy to by itens on your site have never been unwilling on anything i bought as far as I remember like on wish where a bathroom shower head mailfunched water came out off mouthhead where the shower head
I had concerns regarding a purchase I made. Megha, who is a Customer Service Rep., was very efficient and replied to my emails quite promptly and offered a refund on my purchase. She has phenomenal CS skills
Reklámnak megfelelő méret, minőség és kedvezőbb árak.Könnyű kezelhetőség, kellemes viselet.
A csipkés blúz nagyon elnyerte tetszésem, kiváló minőség, mérete tökéletes, kezelése egyszerű.
Ordered a wedding outfit by size option offered. Outfit runs very small thru arms and shoulders despite ordering a size big. I attempted to return only to have IN claimed 'custom made' and refused return. Totally never was custom ordered. Buyer beware when ordering.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101605060 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Great customer service. Items very nice. Fit perfect
My burgundy boots turned out to be bright orange. I love them. Wakes you up in the morning! Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101604981 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox