LightInTheBoxReviews 13,694

I ordered a short sleeve shirt, supposed to have been Cotton, Button Down & patchwork.
What I received was blurred print polyester, not even the right colour.
The company is currently messing me about with the refund.
More & more of this sort of thing is happening when you buy online and these companies think it's funny to rip you off.
It's so much easier to go out and buy in person from a store. At least then you know what you're buying.
I will Not be using this company in the future.

On my first order, I was sent the wrong shirt... right size but wrong color. When I asked for a refund, I was offered a discount credit on a future order. I declined and asked again for a full refund. I was then offered a bigger discount on a future order. I declined and again asked for a full refund. Finally, I was told to keep the shirt and was issued a full "credit" that showed up in my account several days later. I have requested that credit be returned to my credit card.

So, customer service was polite, but tried very hard to keep my money. They finally confirmed they are issuing a full refund. I'll know for sure in 3-5 days.

My biggest concern is that my malware app (Malwarebytes) initially BLOCKED access to this website due to "a suspicious top level domain... and that it may contain malicious activity." They "strongly" advised me to NOT continue going to this site and that doing so may be putting my safety at risk. This is a serious issue. And it is the first website I have ever encountered that triggered this malware warning. SO, I am done with this company and I advise others to be very cautious about doing business on this website.

The quality and feel of the fabric is great, very soft and the stitching is well done and straight.
The sizing is on the small side but I will be ordering more.

Customer service very proactive in resolving complaints. Dresses advertised as Cotton/Linen. Dresses delivered are polyester.
Returns so difficult I took a voucher which you can only use if your order is double the value of the voucher and pay shipping fees again.

We are very happy with the fleece leggings ordered, good quality. The fit could have been a bit larger but we'll remember this for our next purchase. The leather bag was great, good quality at a can't be beat price. The cat bags were fun if a little small.

Ordered clothes that were "photo" gorgeous online from Light in the Box. When my 2 orders arrived (which took weeks to get and I mean several weeks) the clothes in the packages looked like they were purchased from goodwill and packed up and sent to me! Yucky! The clothes were nothing like the pictures that this company advertises online. Fake and fraudulent company. Buy from companies where you can actually talk to real people and return in a brick and mortar shop!

Ordered an item for £87 from their website with an additional £20.00 plus an additional £4 for insurance.
The order was placed on 4th September with delivery expected within 1week.
Payment was confirmed on the website and taken from my debit card yet no email confirmation has been received.
Order not showing on my account either.
I emailed Lightinthebox and received an auto-reply suggesting i'd logged into the wrong account and offering troubleshooting tips to resolve, which incidently takes you around the loop with no resolve.
I raised a ticket afterwards through the account that I ordered the item on and still no reply from the company.
If I could have rated it a zero star belive me I would have.

I am a total of £111.19 out of pocket and now not sure if I can get that back.