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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Time for delivery considerably short and very nice products. Thank you
I ordered garden sculptures which were half the size that was shown.
Also there were no instructions on how to assemble any of them.
I would have returned it if the postage wasn't so high.
Your return policy is way costlier then any other companies that I have dealt with.
So far I have not seen my partial refund deposited to my account.
I would only order clothes that are on sale because the size description is not always right.
To much of a hassle to return to this company.
Ordering was quick and easy, goods despatched quickly, arrived quickly. Items are well made & the sizes are true. My only criticism I have is the 'white' tops I ordered aren't white. They are off white. A bit creamy but I think this is the nature of the fabric. They look pure white in the photos. Apart from that, all good & I shall order again.
Cannot get customer service to respond to my issues. Can't find how to use points and rewards. Website is DIFFICULT to navigate, SLOW and POORLY inaccurate with item presentation.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Easy to browse the website with wide range of goods and place the order. Fast processing of orders and delivery.
Everything I've ordered anything it comes early and it fits perfect
Very dissatisfied with my purchases. Dissapointed that the majority of my order was too small. But price wise was excellent.
Would I order again sure. I like the style could be better quality tho.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101622461 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
La robe est belle la couleur aussi mais elle est un peu chère pour le tissus.
I seem to have proceeded with app.25 purchase orders, and only 1 time my ordered product (paied in advance) was not available (the vendor had sold out their stock) so I got a contact from customer service immediately with appologies and got a 100%refund in a few days. Nowadays there are "companies" that are not trustworthy, but this is 110% to trust for! Something to be approved: there are products that we customers would like to have in smaller/bigger sizes: hopefully there will be a direct feedback link concerning specificly this matter. So (too)happy to shop here!
O atendimento é excelente,só falta colocar os números dos sapatos brasileiros correto,
Dejligt nemt at bestille og finde rundt i.bliver sendt hurtigt og effektivt.rart at kunne sidde hjemme og bestille i fred og ro
Très contente Des articles taille bien, coloris superbes et prix Très intéressants
Facile à commander et bonnes remises sur achats sur mail
Received the wrong size and the return process was difficult
Alle artikelen zijn perfect, kledij juiste maten, goede materialen. Lichtjes werken heel goed en lang
Ich habe eine falsche bestellung gemacht und habe gedacht das es auch dabei bleibt.Trotzdem habe Wahrheit erzählt / geschrieben und habe sofort Retourschein bekommen mit Empfehlung was ich praktisch brauche.Habe angenommen und zweite Lieferung bekommen.Wunderbar!Dankeschön!Ihr seid einfach genial.
I have enjoyed shopping with Light In The Box for the last couple of years, always find fun and useful things at very reasonable prices
Mixed, some clothes are spectacular, others are disgustingly pathetic.
Stitching, done in opposite colour to material, shapeless POLYESTER, sad necklines that are ridiculously small in comparison to outfit. Here's a hint PLUS SIZES have larger neck sizes, needs to matched.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number for items garden sculptures, as order number 72086566 only contains clothing, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service