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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Pretty and cool clothes to low prices.
Fast delivery on the doormat.
Good in fashion.
Possible to follow the latest in fashion which they offer because of the amount if clothes offered to good prices.
Got good comments on a coat from a random person walking buy on the street:-)
Highly pleased.
Annette
I want to let you know that I am happy withe every item that I ordered. Every yhing was priced right and shipped without any mistakes. The quality is very good and the sizing is spot on. Keep up the great deals and good work.
Your sizes vary quite a bit as far as my orders sizes vary as my experience depending on material of the product
LightInTheBox app is filled with colourful & clear pictures of the products. Prices are clearly stated. Searching and ordering is a breeze
I ordered from Light In the Box, unsure what to expect. I was so surprised to receive a great quality item. Will certainly order again from them.
Ordered 2 golf shirts loved the colors and true to size fit.
I have used LightInTheBox quite a bit lately. I am a crafter and much of what they have is good quality. The tshirts for my grandsons were great. Remember this is a discount site. Things are made to sell at low prices. That being said, I have really likes their placemats, table runners and bags.
I've ordered many items from LightIn TheBox and I am very satisfied with everything I received. The prices are great as well as the quality of the items. I'm sure I'll be ordering again in the future.
Delivery was prompt and I will be purchasing more shirts they are worth the money
I ordered a dress for a winter ball I'm going to attend and it was great quality! I'm so glad I took the chance even though the dress had no reviews. You just can't find the verity of dresses they have at light in the box at any store, or at least where I live. High quality, and they updated me on the delivery the entire time! Verry happy!
I ordered a cute top. When it came, it was just like it was pictured and of nice material.
I had ordered a top that was adorable. Unfortunately, when it arrived, it was the wrong design.
Ordered 2 shirts, quality was that of a cheap holloween outfit. Sizing was way off. They also expect you to pay for return shipping.
Ordered these shirts for a tournament!
They were a hit! Very happy with them
Thank you
I ordered several items from different stores, the clothes I ordered were of very good quality. Arrived on time. I am satisfied.
Items fit well as per size charts. Nothing too small or too large.
I have a good experience with this sales page and I would recommend shopping on this site to everyone. Safely affordable and fast delivery
Good communication throughout the process. From purchase to delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service