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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Since discovering light in the box I have ordered many many things. Their clothes are very good quality, very well priced and easy to buy online as they are true to size. I have also purchased many great things for home and garden. Their solar lights are fantastic despite being well price. I am just about to put in an order for Christmas presents - hard to chose as there are so many original gifts!
I've sent several messages for my package not being received although they show it was delivered. Each time I get this response;2023-09-26 07:15 NEW REPLY
Dear customer,
I understand your feelings, but I need to remind you that the after-sales service you applied for is another order, which means we can only process the package orders you have already received and cannot process the orders you have not received. You can apply for after-sales service under your problematic order so that we can help you solve the problem.
Sincerely,
Customer Service) regardless of the order number I put in.
My order never came and they won't give me a refund. I have asked three times and they just keep telling me they are looking for it! Very very frustrated!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667352 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Received exactly what I ordered. Got 2 tops that are so soft yet sturdy. Love the colors. So satisfied!
Professional, proficient, customer and consumer friendly!
On ne cesse d'attendre le moment où les articles commandés quittent enfin l'entrepôt.
Certains de vos compétiteurs offrent un service de livraison éclair et sans mêmecque nous soyions obligés d'avoir acheté un titre de Membre Or.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667372 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordering was easy. The shipping cost is where they nail you. 2 Hoodies look exactly as pictured - the 3rd, the colors aren't true - what is pictured as black is actually brown, so I'm disappointed in that one.
Your sizes are either too small or huge!
Of three sets purchased, one top too small, second set bottom too small but top fits perfect and third set is huge. Gave to friend who wears two sizes larger than me.
And only way to return is to send to warehouse overseas. Ladies and gentlemen do not spend your hard earned dollars here.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667376 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am really satisfied with LightIn The box. Had a delivery problem and they fixed it right away. I will be ordering again soon. Shirley
Sometimes with any service company an order can be unsatisfactory but the mark of a good company is going the extra mile to make the customer happy! I can honestly say in my case you have done this and more! Congratulations 5 stars
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667383 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Having to go to my previous address again to retrieve my order and again remove my old address from my account does not fill me with confidence.
The site ships fast and the items are of good quality
I am pleaased with the products they have but their shiooing costs are out of kine. It should not cost the same amount as a tee shirt to mail it to you.
I love this site. The prices are amazing. The shipping is super fast. The items are unique. What more can I say? I love shopping here.
Matching golf shirts did not match. Colour on women's shirt lighter shade than men's shirt. Megha at Customer Service contacted me and the problem was handled in a professional manner and I feel much better and look forward to a future purchase.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667399 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667346 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox