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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Nice items - decent quality for such low prices. Don't love the packaging on my evening gown but again, you get what you pay for. Gown was very well made & perfect price for a bridesmaid gown.
Très satisfaite de mes commandes Beaux tissu et confortable Je recommande ce site Merci
I have already placed 7 orders with LightInTheBox and I can say that they are really professionals. One of the shipments got lost by the courier, and they replaced immediately. All orders give detailed tracking. Prices are really inexpensive.
I ordered the purse for my wife and she loves it. It's stylish, lots of pockets, reasonable cost, but the purse is too small for everyday use. She said she can definitely use it when on a trip since everything in her everyday purse doesn't go with her. A good deal!
Although it takes a long time to receive the clothes you order, the items are ordered, I am pleased. The material was good and the size is true to size. Loved and will order again very soon
I have ordered several items. Good quality, however the formal outfit the material was a bit cheap looking but otherwise that Great clothes.
I ordered a jumpsuit using the online size guide. What arrived was not even close to the size promised. I took the photos, including screenshots of the online sizing, but I was not offered a refund. I was offered 50 percent. This was not a case of overlooking the size guide, or returning something I just didn't like...this was 100 percent their fault and I expected a refund and an apology for their product mistake.
"We apologize for any inconvenience caused by receiving an item that does not meet the description. We understand your frustration, and we appreciate you bringing this matter to our attention. In order to address the issue and provide a suitable resolution, we would like to offer you a refund of 50% of the product price as compensation.
If you choose to accept this offer, we will process the refund immediately.
We apologize again for any inconvenience this may have caused, and we appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to contact our customer support team. We are committed to ensuring your satisfaction and resolving this matter to the best of our abilities."
Thank you for your cooperation and patience.
Olen ostanut täältä jo monta miesten t-paitaa. Hienoja eläinkuvioita joita en ole muualla huomannut. Hinnat ovat edullisia ja hintalaatu suhde on hyvä.
Los produit son tel quel annoncé, juste on pourra améliorer un peu plus sur le grandeur de tailles
Mercim j ai reçu les produits très rapidement.
From the first moment I saw them, I knew I had to have. Sexy, beautiful, comfortable.
Ár-értékarány jó, minősége is megfelelő. A szállítással is elégedett vagyok.
Products arrived in great condition, nothing missing or broken. The time for shipping was a normal time.I am happy.
I reviewed the clothing. I chose what I wanted and filled in the online form. I paid by credit card and soon after, my clothing arrived. I love the simplicity and I'm happy with my choices.
Excellent Tankinis, so difficult to find in the shops (Marbella, Spain), Light in the Box prices great for the budget buyer. Very flattering for the figure. Great choice of colours & styles, especially when on special offers.
Apart from the wrong sizes sent to me and the heavy duty on postage and packaging especially with electrical goods I am happy with my purchases.
Perfekt, gut, schnell und nicht zu teuer. Lieferung ohne Probleme.
Good value for the cost!
Delivery satisfactory!
Already did a review don't think another is necessary.
I always love seeing the daily flash sales and specials sent to my inbox! I've loved ALL of my purchases with LIB! Customer service is superb!
Det har fungerat bra med leveranser från er och kläderna har uppfyllt mina krav på kvalite.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667246 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox