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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Plusieur achat effectué sur le site, toujours au top prix corect livraison bonne suivis du colis nickel Merci
App. Er nem at finde rundt i-mega stort udvalg-gode tilbud og en hurtig levering
det er mit indkøbs sted på nettet
I have already bought several times, clothes, shoes, handbag, always very satisfied with the quality, price, shipping.
A csomagokban benne volt minden, amit rendeltem, a méret is jó lett.Az áru olyan volt, amilyen a fotón.Elégedett vagyok.Egy dolgot megemlítenék, hogy a női ruházatnál több információ kellene, hogy mondjuk a póló anyagának összetétele milyen, hány % pamut, és hány % műszál.
Light in box een hele fijne winkel om te winkelen, de artikelen zijn goed en als de goede maat heb ge gedaan, dan zit alles keurig en andere artikelen zijn ook goed. Ik ben tevreden
Before order delivery time is 4-10 days. After order is placed. Delivery isa month! Selling items they don't have and it doesn't say that on the website. Have to wait weeks untill they get your item.
Customer service is full of crap. Won't refund me.
Doesn't say on their website they are selling items they don't have. Doesn't say delivery time is at best from when they get the item, and they don't care how long getting the item takes. No refunds.
DO NOT USE THIS WEBSITE/APP!
Oftast snabba leveranser. Bra kvalitet på klädesplaggen samt bra storleksangivelser
I love every piece of clothing. I have ordered several times and have not been disappointed. Wish they made extra small. Fit would be better.
Purchased 3 sweaters which unfortunately were nothing like their photos. Posted negative complaint and immediately was contacted by the company's Customer Service full of apologies and offer of 50% refund of total cost. That was a surprising but welcomed outcome so thank you!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667233 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My experience with LightInTheBox, has been fantastic.
The clothing I have purchased are all high quality made and very appealing to look at and wear.
I have received many positive comments from co-workers on how much they like what I am wearing!
As for receiving my purchases, they have NEVER been late which is awesome.
Excellent costumer service. Prices are reasonably inexpensive. Sizes are inconsistent. Some are too big for their mentioned size and some are too small. Few are just right.
Again, the processing is too long.
I bought a lot of shirts for every season and I received many compliments from friends asking me were I bought them.Also I bought many little electric and mechanics tools for home.
Love the hoodies will buy more. Love all the products that veiw and bought from LITB. Easy to order and easy to watch track shipments.
The entire set was a mixture of sizes (not the same size)
I was very disappointed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Nem mindig azt a minőséget kaptam, amit rendeltem: pamut helyett poliészter, kiszámíthatatlan néha, hogy az kapom-e, amit megrendeltem
My son enjoyed the shirt I purchased from you. All the other employees got a kick out of it. Thank you for sending it so soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101673121 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox