LightInTheBoxReviews 13,694

The company responded with they know the clothes are cheaply made and fall apart but what the hell do you expect with the price you're paying. As to the exorbitant extra charge at checkout We have to make money some where and most people don't even notice it until they get the bill and since we have no contact number they can't get in touch with us. Do you believe this company is actualy telling you they are ripping youi off and there's nothing you can do about it. The internet buying has ruined America with companies like this that SCAM and rip off the American People. Stay away or get yourself overpriced rags.

I recently purchased a dress for my mom to wear to a wedding. It was a nice dress but way too small. Within a couple days of receiving, I sent a note to this company that I would like to initiate a return. I was told my options were to keep the dress and they would pay me 40% of the price it costs or I could send it back to them but they didn't provide return labels so I'd have to pay for shipping it back. After the post office informing me it would be $66 to return the $200 dress, I reached back out that I'd just like to just get the 40% and they told me I could just get the credit and it could not be refunded. The credit amount that is showing in my account is $2.00. Keep in mind this was all within 30 days of receiving. There is no reason I should not have been given a full refund but at the very least, should have had the 40% credited. They have now stopped responding to me. This is the worst rerun policy ever as it's non existent. I will never purchase anything from this company again. Save your money.

Ordered 2 dresses to try for a wedding from their website and read through the return policy CAREFULLY before ordering. Received the dresses and the quality of the fabric, workmanship and fit are horrible. No where near what is shown the website. I could have bought something locally for half the price and ten times the quality of what I received. Reached out to Customer Service IMMEDIATELY to initiate a return. Received an email back that they want me to send pictures to them so they can determine if product is returnable - why should I have to send them pictures to show them the poor quality item they sent me when their return policy says you can return within 7 days if not satisfied. I should be able to return if not satisfied instead of having to send pictures for them to approve. And if they approve the return, the cost to send back is not worth the product received Save yourself time, headache and money and buy something from a local store you know you can return if needed. Overall poor representation of product and return policy.

Update to my original review - Megha from Light in the Box made the situation right and handled my issue to my satisfaction.

But you get what you pay for horrible customer service shipping takes forever and return policy sucks they will charge you for shipping back to China more hen what the purchase price for your items. Never again!

Light In The Box is my favorite site for sooo many things that I need and want… and that are very affordable, stylish, and useful! Everyday I go on the site to see what is trending and the flash sales! The reviews are so helpful. The policies, prices, product descriptions are good! I get a lot of compliments and questions as to where did I get the items that I purchased. I've turned friends on to the site as well. I'm HAPPY to be a Customer!

I purchased clothing that was advertised as linen. What arrived was synthetic. Now I'm in a struggle to get my money back.