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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Excellent company, in my opinion. LITB provides gorgeous, artistic and (in most cases) well-made clothing at super affordable prices. When they don't get it right, their excellent customer service representatives are quick to make corrections, provide exchanges and/or refunds. Clothing the world in beautiful pieces seems to be their ultimate mission. Can't recommend this company enough!
I had a little difficulty with an order that was shipped to a wrong address, Lightinthe Box made it right
I have purchased several items from this store, but as a person of 'size' I have difficulty finding tops that are long enough (32") with at least 3/4 sleeves. It is frustrating to find a beautiful top and see it is not in my size.
J'aime beaucoup les détails que vous m'envoyer. Ils nous permettent de savoir a quelle étape il
Est rendue. J,ai toujours hate a l'étape finale. Merci beaucoup.
I like the designs on most the guys clothing. I've ordered a few shirts from Light in the Box and have been satisfied but the sizes can be a little tricky. I always order the next size larger due to they tend to fit smaller then my regular size.
Delivery could be a bit faster! Waiting time is to long
Seems like deals but clothing not as pictured. Then hard to get refunded bc you have to pay for shipping or take loss with a promised discount that is bogus bc it's not straight store credit
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101708458 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I would not recommend anyone to buy here. I have bought a jacket, the jacket was not nearly made from the material in the photos. In the photos, the jacket was very cool. The real thing is made of very thin polyester. Now I want to return it, and they say the return costs 60 eur. The cost of the jacket is 36 eur. So this is a trap, a real scam.
The site was in Germán, I thought this was a Germán company.
I received the package 6 days ago, there is still time to return it, but I don't know how/
If the company can get in touch with me NOW, I would me glad.
They know my email.
Very disappointed.
Olga, Wuppertal.
2.10.2023
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101694022 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My mother of the bride dress arrived after 4 weeks of waiting and aside from the measurements not being accurate -the dress smells horrible. I can't imagine what caused this but o little rally have it in a bag in my garage waiting on a resolution before I dispute. There is no excuse for this odor and my money should be refunded in full!
UPDATE: I did receive a response and refund less shipping. I'm giving them another chance and have ordered another dress. Hopefully, this one will hit the mark.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689516 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
One piece was lovely and I kept. The second piece, the color was not what I wanted. Not super easy to return, but in the end, customer service did take my return.
No shipment shows, where is my ordered. I paid through debit cards, bad experience. Didn't get any conformation of my order. Order no# *******
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689530 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The so-called coat (duster) I ordered (in two sizes) was not as depicted. It was a cheap fabric that was ridiculously large. Going on to the Website for return info, you had to hit five stars & would be refunded 30% to 50% if you spent more than $100. My purchase was $80. Then after following every detail for a full refund, USPS (the only mode of accepted return) was charging $210. I'm keeping these to wear as house robes or matching Halloween costumes. BUYER BEWARE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689598 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered this stuff different things. Whatever caught my eye.if I bought 10 things, only one was not right. I am 6 3.
200hundred pounds clothing I am 34 34 in US sizes. I ordered triple x to fit me On this site, so give it a chance.
Heureuse de recevoir mon colis!
Les vêtements étaient parfaits, de bonne qualité!
I have asked several times to exchange the white leggings which is too small for larger black ones. I need 2x the size I first bought. Please answer me about this problem.
I wrote you that the white leggings I got were too small, and I woould like a black pair 2 sizes larger, but have heard nothing from you.
Ware war 1A tolle Qualität einfach klasse, habe immer eine top Qualität bekommen!
Werde wieder hier bestellen!
Products are satisfactory. Service charges way too much..
I love the fabric. The dark pink fit perfectly. The light pink was way too small. I loved the material so much I used that to make a stuffed animal.
Exactly as described. Thanks. These are gifts so I can't answer about the fit until Christmas!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101708453 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox