LightInTheBox

It's like Christmas every time I receive a package. I have had amazing experience with this company. Customer service is top-notch. I have had to change orders for sizes after I've placed the order. I have had no problem changing order sizes after I placed the order. Customer service is quick to respond Quality of products above and beyond. You need to make sure you read reviews and thoroughly check size chart. A whole order sizes larger than you take.

Is a bad company. Models for clothes are caucasians but clothes dont fit north American sizes like Canada. The clothes are made in and ship from China to Canada. The sizes dont match Canada sizes. If you order a medium they will ship you an extra small and claim that they will not exchange the goods and tell you to give it to friends and family. Dont even buy anthing else from them. This company is a scam and should not be allowed on the global market place in the internet world. Buy from Amazons only.

The company appears to be very deceptive in its sizes and prices. The materials for plus-size customers do not breathe. So the lower price reflects the cheaper material. And the size is not a US plus size. When you speak to the chat person, they tell you one thing, and then customer service will say something else. I will not try them again. They have excellent designers, but the material and the sizes are not for Plus size customers.

Order Date:
2022-06-23 Order Number: ************** Order Total: US $237.09

I ordered something on June 10th/11th I can't remember now that it's July 17th. I paid for 6-8 business day delivery and it obviously never arrived. I complained and they said 98% arrive within 35 days. Now that day 37 has come around I continued messaging but I expect nothing to come out of it. Also they have an automated system that replies generic things about your situation, they actually sent me the exact same message twice in the same conversation. I would strong recommend nobody uses this site unless you want to lose your money and receive nothing in return.
Ticket ID: *******
Order Number: **************

Placing my order was pretty simple. My order arrived on time with no hassle. The items I got mostly looked like what I ordered with the exception of one jacket, the color was a little lighter than advertised but that was no problem because it's still a very pretty color. The jackets themselves all run a little small, only thing I wish I knew before ordering, but other than that they fit and look lovely on me which is all I care about and that they keep me warm! I will definitely order more things from Light in the Box in the future!

I paid extra for my products to be shipped. After 1 week they still won't refund my shipping costs and I still don't even have my products purchased. Customer service just continues to ask me nicely to be patient for my products to arrive... They refuse to refund my shipping costs even though my expedited shipping was all a lie since they cant ship from china in 2-3 days... It's been 10 days since order and I still don't have my products!

Opened an account at lightinthebox.com and bought two hoodies there:
https://www.lightinthebox.com/en/p/men-s-full-zip-hoodie-jacket-tribal-graphic-prints-zipper-print-casual-daily-sports-3d-print-fleece-basic-boho-designer-clothing-apparel-hoodies-sweat_p*******.html

Photos are nice and reviews are fantastic, but I received garbage instead --- it sticks to whatever it touches and you get static electricity shock for every tiny movement wearing it.

Contacted customer service and got no response. Disputed from my credit card and lightinthebox lawyer claimed NO RETURN and NO REFUND policy that I overlooked opening my account on their site.

Money wasted and lessons learned —— Except Amazon.com and ebay.com, I haven't found other safe online shopping site to buy Chinese products.

Be aware.

I ordered 2 dresses from LightIn The Box. I was told that I could not return either dress! What? Both dresses were tried on, still have tags and are back on the wrapper. Horrible company!

I wear a size 4 and an XXL dress was too tight. I will never do business with this company AGAIN.

Update: order arrived on 7.11 all intact. The bulbs themselves didn't fit initially in the housing so I needed to do some manual adjustment, but that, s not seller's fault. Products as described and good quality. Ordered a pair of Led car headlights... Big mistake. Initially on the site was written that shipping time will be 5 to 8 work days. Order was shipped on 29.09.2017. I contacted customer service on 28.10.2017 asking why my order is still not present. The answer was that shipping time is 38 days. Today I submitted another ticket and they told me that due to postal shipping it could go up to 60 days! Asked to be dirrected to supervisor or teamleader. Will see how it goes! My advise is check all info provided before ordering.

You look online at goods and size chart and order accordingly. Weeks later when it arrives its wrong and cheap and thin. Try returning. Good luck... they offer 7 days r u kidding me...
So unprofessional... no customer service phone number, and dony offer a reurn shipping label unlike 99% of all online stores do
Crap do not order... also take note hong kong firm

So BAAAADDDDDD! It is really a terrible experience that i had in lightinthebox. I was very happy that i find the eye shadow palette with 180 colors at the first time, and without more consideration, i place the order at once also for the $31.49 cheap price. Yet, 30 days were passed, yet nobody contact me about my order, and i am disappointed by the same replay of waiting waiting waiting... I can not bear them. On August. 1,35 days later i finally received them, Yet, all was over when i unwrapped the package. Everything was destroyed... I give this bad review to lightinthebox just hope that tell you that never buy from them. They are frauddddddd...

Toronto Canada, I dont usually write reviews but this situation was pretty baddddd. I ordered a dress for my wedding from light in the box, it took less than two weeks, not bad. Expedited shipping was an additional cost although the promotion advertised that it was free. When DHL arrived at my door, they were demanding additional $52 for dutie taxes. Huh? I read the fine print before ordering and it said nothing about dutie taxes. Pissed and unprepared, I had to send the dress back with DHL. Cant get hold of anyone from the company that gives a crap. Email email email till your fingers fall off. It's not worth the stress.

The store presents a very nice visual and material offer. In the event of a complaint, the Customer Service Department behaves positively and also deserves a good opinion. I recommend this sales platform.

They give you a processing time that is significantly off. Items may take anywhere from 2-5 times longer to receive than stated. If you want to cancel your order because it won't arrive in time for some event (birthday, prom, ball, party, etc.), then they try to charge you a handling fee. I fought the handling fee and they said they would refund the full amount of items that had not been sent and cancel those items. The amount refunded was only for shoes.
There are occasions when it is appropriate for a business to register more than one domain name, but in my experience it is often to hide bad reviews that are connected to other domain names. This appears to be the case with Lightinthebox.com as they also DBA as Mini in the Box which has 150 complaints with the BBB. This number will soon be 151.
Based on research through domaineye.com they have at least two other domains: miniinthebox.com and dropinthebox.com.

I ordered a dress that I really liked. I ordered the size recommend by their chart. The dress came very fast. I was so disappointed when it didn't fit. The top portion was much smaller than the measurements given. The waist was too high for a person of average height. I tried to return it that same day. I thought I had 7 days to return an unworn item. They told me that it was considered custom made and I should try to sell it myself or give it away. The dress was Eighty dollars before shipping. Money completely wasted. I can't wear the dress.