Michael O.’s Reviews of LightInTheBox & more

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Wholesale Clothing

“RUN! Light/Drop/Mini in the Box... are all Light in the Box Horrible experience.”

2/23/19

They give you a processing time that is significantly off. Items may take anywhere from 2-5 times longer to receive than stated. If you want to cancel your order because it won't arrive in time for some event (birthday, prom, ball, party, etc.), then they try to charge you a handling fee. I fought the handling fee and they said they would refund the full amount of items that had not been sent and cancel those items. The amount refunded was only for shoes.
There are occasions when it is appropriate for a business to register more than one domain name, but in my experience it is often to hide bad reviews that are connected to other domain names. This appears to be the case with Lightinthebox.com as they also DBA as Mini in the Box which has 150 complaints with the BBB. This number will soon be 151.
Based on research through domaineye.com they have at least two other domains: miniinthebox.com and dropinthebox.com.

Tip for consumers:
Don't use them at all if you require a time commitment for a gift or party.

Products used:
Only product that arrived was a dress

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Helpful (2)

Thank you

LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,
This is supervisor from LightInTheBox.

It's lovely to assist you. From what I can see, you've ordered a customized Victorian dress with size which has a processing time of 6-10 business days.

You've also added other two products - processing time 7-17 and 7-33 business days.

Please note the processing time was shown on each product page and also at checkout, before you confirming and placing your order.

When you've contacted us and explained you were not happy with the processing time of the 2nd and 3rd items, however, customer service offered you to cancel those items and rush the shipping of the first dress.

Which we did - exactly as you asked.

In fact, the carrier took only a few days to deliver your dress: http://www.dhl.com/en/express/tracking.html?AWB=6761408651&brand=DHL

As about your discovery that MiniInTheBox is part of our company, I feel sorry that this was concerning for you. However, you may find the same information displayed on our website as well.

MiniInTheBox is a merchant dedicated mostly to gadgets and small products, as the name suggests. Our main merchant LightInTheBox offers a different variety of products, instead.

Thank you very much for your kind support.

If I can do anything else for you, please let me know and I will do my best to assist you.

I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19345633
Thank you very much.