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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Happy with the Products & Delivery!
Thank You! Thumbs Up!
I love the music theme. Fits well just need to up 1 size for American
Nice looking clothng, but runs a little small. I hd to give the shirt I ordred to my son since there was no way I could wear it, so I worried about ordering ths beautiful hooded fleece. It fits, but with no room to spare.
I find when there is an issue with an item purchased it is very difficult to contact a Customer Service Agent. I find the response very very poor - they do not want to offer a full credit or a return of below quality items. As well the cost of shipping is very high. I will probably stop ordering from Light in the Box for theses reasons.
This is a scamming company and sends you knock offs made and sent from China. The product I got was nothing like the picture or the description and has a fake logo on it. It took forever to get here and then it was a total joke. Don't waste your money.
I've had good experiences shopping this site. The site offers a large selection of clothes for everyone. Easy to navigate and the prices are reasonable.
I wore a triathlon suit once, the zipper split while I was in the pool leaving me totally exposed. Horrible and embarrassing experience. DO NOT ORDER FROM THSI COMPANY. I was humiliated.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844860 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Thanks great products. No problems with anything. Would highly recommend to anyone who wants to save money
I will never use them again.
I ordered 3 dresses to choose best fit for a special occasion. I wanted to return all 3 and they have not responded to me on how to do a return. I just lost $398.42!
Buyers, BEWARE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered a lot of stuff for me. What am I reviewing?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844886 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I did receive broken item. Wrote messages and had no answer for it.
Poor quality of human exchange. It's a shame.
Nagyon jó termékek és szolgáltatások jó áron!
Gyors házhozszállítás!
Kedvező kupon akciók is vannak.
Gosto de comprar na LightInTheBox, porque distribui produtos da mais alta qualidade e praticam bons preços. Estarei sempre comprando os produtos que eu e minha família precisamos.
I horribly would advise you not to buy anything from this company! The quality, and design of the product looks like ugly children Halloween costumes. Then when you try to return the product, they give you a stupid choice of:
We have three options available for you to choose from. To choose one of these options, simply click on the relevant link, and our system will take care of the rest, and you don't need to reply to here.
A: 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)
B: 30 % Refund (eg. If item costs $100, you can get a $30 Refund)
Or
C: Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.
Note for return: We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.
If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.
However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101823634 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bonjour. Depuis que je commande j'ai toujours été satisfait mais la dernière fois j'ai été un peu déçu. Dans l'ensemble de tout,je suis très satisfait
Tout les articles commander depuis le debut très satisfais sauf un article. Et surtout la commande qu'il a fallu que je paye la douane, j'étais pas content et devait plus commander mais j'achève de commander. Ça augmente une commande. 63.00$ de douane
La camiseta bonita y llamativa, perfecta para su uso en bicicleta de enduro, nada mas un problema en la descricion pone " 21 gram jersei manga larga bicicleta camiseta con tres bolsillos traseros MTB... " y de los tres bolsillos traseros no estan, me la quedo porque me gusta, pero se tendria que revisar la descricion de la misma
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844839 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox