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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I did not try to return only this shirt from order #**************. I wanted to return the whole order. I filled out return ticket for each item on.a Saturday hit submit. Thought it was taken care of! Wrong! Returned to site on Monday and my whole order was missing. Of course I was informed it was my fault. Maybe I wasn't signed into my account, I was because when I tried to sign out asked if I was sure I wanted to do that. They also sent extra merchandise in that order and all I want to do is return that also. No credit no anything. They will not help me at all! This company is not very customer oriented and I should know I was a Customer Service Manager in the United States for 20 years and I would have been out of a job if I treated people like this! Thank you Deborah Walling
I ordered two different Roaring 20's dresses. The first came and was not right size. I had to pay $28 to ship it back to company. Second dress came and it also did not fit. The sizes do not run true. Other wise I liked the style and make. Make sure to check sizes carefully.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101861539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Items are what I should have expected from China site like Lighting the Box and Wish
Smaller size for clothing...subpar products from misleading description
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101861600 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Les tissus ne sont pas détaillés et l'image sur Internet est menteuse
Ça a l'air du vieux stock
Vous avez livré à côté de chez moi et pris une photo de la porte sans vérifier l'adresse sur la facture.
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 101861716 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Everything I have ordered was excellent quality, beautiful colors and patterns. Only criticism is some instructions were not in English and delivery was on the sidewalk not in my lobby.
I love your design's, styles, colours, they are unique can't find them any where else, that's why I order them.
The only problem is your delivery, it's taking way too long on what's promised.
It seems like it takes a while to get. Make sure you order at least a month in advance. We're I live you have no idea if it's coming to mail box or another company.
Bonjour n0 1 jpeux pas dire que j'ai pas reçu dû bon service ils nous réponde très vite pour arranger notre problème no 2 la seule chose c'est que j'aime pas leur politique de remboursement merci
It wa great dealing with you. I was happy with the quality and price.
Very easy and great delivery Arrived on time Package was sealed no issues
I was told I would have to pay $40 to return a shirt I thought was poor quality because it was shipped out of country. Do not buy anything from them. The shirt was $26 and they wanted me to pay $40 to return it! Insane!
LightInThe Box contacted me and resolved my issue quickly so I HAVE TO GIVE THEM CREDIT FOR THEIR QUICK RESPONSE! THANK YOU!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101850469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Don't do it. Sizes were completely off...even though I measured and ordered everything exact. The issue is that it is nearly IMPOSSIBLE TO RETURN ANYTHING. You have to mail it back to CHINA, which they tell you will cost between $10-40 at USPS per item. There is absolutely no way to contact the company either. Very frustrating.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101850530 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I had bought shoes I did not like and I had sent it back on May 3th 2023 and it had arrived in China on May 12th 2023.
They had refunded me a little amount and They have returned me the product five months later which was labelled REFUSED. I had paid 88.75$ either more than twice the price the product just for returning it at my fees! And it is like they did not kept it!
I had thought the issue was solved and I had deleted my account when they had received it.
Every conditions where respected! Pictures and everything!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844725 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
J'ai été livré dans les délais et les articles sont conformes à mes attentes...
Bravo à votre équipe
All clothes are very awesome. Delivred in time and nothing to critised
I ordered a shirt and tie and pants delivery is now three weeks from expected and now on my litb account it says to accept that my shipment was delivered but when I go on DHL website it is still shipping and not delivered.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844734 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought from Temu and the cost is 7 dollar for shirt and return because of bad quality. I bought from LightInTheBox and same quality with 2 shirts price is 54$ same quality actually same shirts and no return.its cheating please don't buy anything from this website. They simply cheating people buying from temu and sale with high price.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased an item from this store and I got it and it is too small quality is horrible and they are not trying to give me a refund they want to give me 30% I wish I would have read the views because I've never would've ordered from this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101844813 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bought this tapestry for our granddaughter for Christmas. We thought we were going to need a black light as well, but it looks lovely without. Definitely worth the money!
I ordered a T-Shirt and a long arm shirt. Everything was fin, the delivery time is a bit long...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101861488 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox