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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered just a few, to see what they would be like. I was so pleasantly surprised when I received them, The print came our really well and the quality is excellent.
Will buy more with different prints.
The website is very easy to use and I know the state of my order at all times.
I receive my dress Order No. *******.
When ordered I took a size up to make alternations if needed. So I fit in M, but I ordered L.
Guess what... I cannot push the zipper, because it's to small.
At firs I was frustrated, but... it pushed me for a diet and real commitment and I have already results.
The measurement should be more presided, because it shouldn't matter if you are from Europe, America or Asia, to get fit. Centimeters are the same all over the world!
The other side of the story - on the picture dress looks amazing! In reality, not that great. You got what you pay for! Not that bad, but picture is much better, for sure the girl on the picture has a model body, that makes a different, and the dress is not crumpled being taken from a small bag. It can be iron.
All in all - after my first shock and frustration - I give you 4 out of 5*, and think that's fair.
The arms of the coat are too tight. I can't move my arms. Something is wrong about it. Not recommended.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I have purchased from light in the box, several times totaling almost $600, and most of the items are a good deal. But, with every order comes 1-3 items that need to be returned or exchanged because they are not as advertised, or simply do not work at all.
In the past, I simply submit a return via their app. In my last two packages, I received two items that do not work at all and two more that are not the sizes advertised. But, the return process, on their app, DOES NOT FUNCTION!
I have tried using their return system, every day for the past week, and I am almost at the end of their seven day return period. I tried emailing them directly, but their emails come from a "no reply" address. I tried replying to previous emails, about previous returns. But, the customer service response always claims that they can only respond to the items in that one order of that one email chain.
This company is advertising a seven day return window, for all items that are not as described or arrive broken. But, in reality, they are not accepting returns from me anymore at all!
Light in the box offers surprisingly, high-quality goods and service… and, the prices get even better on the app! If something doesn't fit, or isn't working for you, their customer service is fast and fair as well. Lastly, somehow, they manage to ship everything, from china, in only 2 to 4 weeks!
Too many emails in a short time, even three per day!
That is too much.
Nagyon jó terméket kaptam, gyors szállítással.
Kiváló kupon akciók is vannak!
Towar jak już został wysłany to szybko do mnie dotarł. Przedmioty takie jak na zdjęciu, wszystko się zgadza.
Great! Amazing prices and good stuff too! Used site many many times all good! You will not be unhappy this is a gret company. Youll save alot of money and they ate reliable too!
Chaque fois que je commande chez vous, je ne suis jamais déçu
Easy order, detailed information while shipping, relative fast delivery, items in good quality, described sizes are correct
Heel veel dank voor de supermooie omslagdoek/shawl.
Het is een grote aanwinst in de garderobe van moeder van de bruid
Het staat schitterend bij jumpsuit(*******),kanten jurk(*******)
Heb veel complimenten gekregen
Er wordt door Light on the Box hard gewerkt om het de klanten naar de zin te maken en gelukkig te maken. Dank jullie wel.
Het is een aanrader omdat het zo heel erg mooi is :)
دائما أشتري من تطبيقكم بسبب خدماتكم ومنتجاتكم ممتازة الجودة وسهولة تعاملكم وتحفيزكم للمشترين بالتخفضيات المستمرة
Pour l'avoir utilisé plusieurs fois, le site a de nombreux articles variés à des prix surprenant. Pour ma part j'y ai trouvé satisfaction dans l'ensemble pour les produits achetés, jusqu'à présent. Il est parfois difficile d'ajuster les tailles aux gabarits européens, cela peut-être un inconvénient.
My Grandson has been interested in music for as long as I can remember. I saw this item on your site and knew instantly that he would love it.
It didn't disappoint in any way as it arrived in good condition and was everything I hoped it would be. It will look amazing hanging on the wall of his home!
The ordered goods are as described on their site and the delivery was even faster as they promised. Good follow-up possible thanks to their confirmation emails. I am satisfied.
I order two pair or leggings. One was mostly true to size, the other was waaayyy off. Like 2 sizes larger than what was listed on the size chart.
Could have been a better first time shopping experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101815869 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox