business logo of LightInTheBox

LightInTheBoxReviews 13,721

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
Follow Nadja H.
Unfollow Nadja H.
Share Review
Report Review

Perfekt
October 24, 2023

Kann ich nur empfehlen. Lieferung hat alles gepasst.

Date of experience: October 24, 2023
Canada
1 review
0 helpful votes
Follow Karen D.
Unfollow Karen D.
Share Review
Report Review

Good to very good overall experience
October 24, 2023

It is very good overall. It is easy to find products and to make the selection. The parcels arrive fairly fast. So far what I have purchased has been good to very good. These green Qi-Feng hiking boots are very comfortable and very good to walk in. The blue wind sports YC bike riding gloves are also very good. They work well with light yarn gloves inside up to - 2 C. The Pearl izumi bike riding glove fit really well. The ice silk Rockbros mask is very light, folds up small & fits really well under my bike helmet. However the prints of these lions shirts with the lion face on the side are often shifted and one eye is not properly printed as it is shown on the web page. Perhaps this might be a problem with the M shirts and not with the L shirts. This hooded jacket with the bison print on it, is very nice and it fits very well but the arms are too thin for wearing a sweater under it, only turtle necks and long-sleeved shirts which works as well but only for warmer fall weather and not for early winter weather. All sizes are made to fit smaller people. NA made clothes, the sizes are larger. This works well for me since I am smaller.

Date of experience: October 24, 2023
Czechia
1 review
0 helpful votes
Follow vlasta U.
Unfollow vlasta U.
Share Review
Report Review

Vynikající e-shop
October 24, 2023

Zkušenosti mám jenom ty nejlepší.Pravidelné oznámení o tom,kde se zboží nachází.Velký výběr.

Date of experience: October 24, 2023
Pennsylvania
1 review
0 helpful votes
Follow Brian F.
Unfollow Brian F.
Share Review
Report Review

The shirt was shipped relatively quickly and size was good. Packed nicely and slogan was good

Date of experience: October 24, 2023
Belgium
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

In general it's good but sometimes you have to call service because of longer delivery

Date of experience: October 24, 2023
California
1 review
0 helpful votes
Follow Bonnie J.
Unfollow Bonnie J.
Share Review
Report Review

Holiday women's golf shorts
October 24, 2023

I am very happy with the quality and the fit of the shirts. Vendor provides constant communication on shipping process up to and including delivery day.

Date of experience: October 24, 2023
New York
1 review
0 helpful votes
Follow Timothy P.
Unfollow Timothy P.
Share Review
Report Review

Great seller!
October 24, 2023

I love the clothes I've gotten from Light in the Box! I've gotten like a whole new wardrobe for a couple hundred dollars!

Date of experience: October 24, 2023
California
1 review
0 helpful votes
Follow Deanna B.
Unfollow Deanna B.
Share Review
Report Review

I ordered a dress from the company and it was absolutely nothing like the dress pictured. Material, style, everything was wrong. I've included pics of what I received, and what the dress was supposed to be. Such a joke they even sent it to me. I returned the item, was told I would have a store credit minus the shipping and a partial store credit. After going back and forth they finally agreed to refund me the full amount of $44.83. The process got even crazier. I would receive a store credit, and then would have to withdraw the credit to go to my credit card. I did all of that and on October 5th I requested the refund to my credit card. Since then, nothing has been done. It still says pending on the withdrawal after almost 20 days.

Date of experience: October 24, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101861180 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
Follow Sylvain L.
Unfollow Sylvain L.
Share Review
Report Review

The quality
October 24, 2023

In the past I have the experience for the quality of your cloth I bought.

Date of experience: October 24, 2023
Sweden
1 review
0 helpful votes
Follow Gunvor V.
Unfollow Gunvor V.
Share Review
Report Review

Många bra produkter
October 24, 2023

Många bra produkter som man behöver. Relativt snabb leverans och mailar ofta om beställningen om att den är på väg m.m.

Date of experience: October 24, 2023
Canada
1 review
0 helpful votes
Follow SANDRA F.
Unfollow SANDRA F.
Share Review
Report Review

I order 10 mini Santa hats and several other items on my last order. Santa hats are the best. Thank you!

Date of experience: October 24, 2023
Florida
1 review
0 helpful votes
Follow amy F.
Unfollow amy F.
Share Review
Report Review

Linen skull on arm shirt was a true hit at a recent event and fit great on my Man. Pullover shirts were a little small on him but kept for another family member due to happiness with the product. Women's pull on jean look pants with skull and flower are going to look fantastic on Halloween and beyond just for fun. Thanks Light in the Box.

Date of experience: October 24, 2023
Italy
1 review
0 helpful votes
Follow Odorico N.
Unfollow Odorico N.
Share Review
Report Review

Acquistare i vostri capi e stato l ingresso uno un meraviglioso mondo di forme e colori e fantastiche visioni immaginarie. Solo una pecca i costi di sped5izione

Date of experience: October 24, 2023
California
1 review
0 helpful votes
Follow Puneet G.
Unfollow Puneet G.
Share Review
Report Review

Proven Trustworthy
October 24, 2023

I was initially hesitant to order from LightInTheBox and tried with low value items. However my experience with their customer service team and the product quality had been great.
I was worried about returns, however their customer support team is very responsive and resolves the issues to satisfaction.
The product prices are much cheaper compared to other websites. The shipping process takes little longer because most of the products come from overseas... but I love the website and experience I had.

Date of experience: October 24, 2023
Denmark
1 review
0 helpful votes
Follow Aase A.
Unfollow Aase A.
Share Review
Report Review

2 fine shirt love the color of Them
October 24, 2023

Fast delievery and and very and very happy for what i have Get from you. Have bye 2 more things i now waiting on 1shirt more and a Winther jacket

Date of experience: October 24, 2023
Belgium
1 review
0 helpful votes
Follow Erik X.
Unfollow Erik X.
Share Review
Report Review

Aangenaam verrast met deze jeans!
October 24, 2023

Gezien de uiterst lage prijs was ik zeer benieuwd wat LITB mij zou aanbieden... Een degelijk afgewerkte jeans T. 34 - Dark Blue die uitstekend past (enkel de pijpen dienden te worden ingekort). Top!

Date of experience: October 24, 2023
Canada
1 review
0 helpful votes
Follow Dale E.
Unfollow Dale E.
Share Review
Report Review

Positive experience
October 24, 2023

For the most part everything has been good. But when it comes to how things fit i have learned to order one size larger. The fishing lures were actually very good. Kitchen goods were OK. There are some decent items here

Date of experience: October 24, 2023
Washington
1 review
0 helpful votes
Follow Lance K.
Unfollow Lance K.
Share Review
Report Review

Little light a lot of candle power
October 24, 2023

Was more then expected for the price, thanks again.

Date of experience: October 24, 2023
Canada
1 review
0 helpful votes
Follow Keith R.
Unfollow Keith R.
Share Review
Report Review

Braclets
October 24, 2023
Updated review

I am buying men's bracelets in stead of tatoos. LightinThe Box has a great sellection.of bracelets and necklacees

Date of experience: October 24, 2023

Beeed collectors
October 24, 2023
Previous review

I am buying men's jewerly in stead of tatoos. LightinThe Box has a great sellection.

Date of experience: October 24, 2023
Denmark
1 review
0 helpful votes
Follow Jørgen Z.
Unfollow Jørgen Z.
Share Review
Report Review

Det er et godt sted at handle med det er til ug...

Date of experience: October 24, 2023