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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I received my item in a timely manner and was completely satisfied with my purchase except I had to do some sewing on the shoulder strap as it was or had become 1/4 detached.
I was very pleased with my delivery and product on time and as advertised
One of my item is damage, next time make sure all the item that you send for the customer is all good, because they are waiting for a longtime! By the way thankyou
Light in the Box has a lot of interesting, practical and well-priced products. I have been ordering from them for over three months and I like all the clothes because of the fit & styles. The deliveries were fast and products arrived safely.
I ordered some clothing from LightIn The Box several months ago. It never did arrive. They had no phone number or e-mail contact to find out what happened. I finally had to go in through my credit card to refuse payment. I strongly recommend against ordering anything from them.
All items are from China. Nothing looks like the pictures. Don't be fooled. Don't waste your money. Complete garbage.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101875528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very satisfied with my purchase, fast delivery, products as described. Will keep ordering from you and recommand your site to my friends.
The quality of the products is good but the company makes return difficult. Instead of providing return slips, it discourages return and provides coupons for partial refunds up to 70% of the cost of the product itself without shipping cost. The customer often gets only 50% and has to pay shipping again. Not a good deal.
I'am happy with my purchases.I just dont understand how the camera works but I'll find out.
A szállítási határidő pontos betartása,és jó mínőségű árú.
Twice my order had items missing. What I received was generally satisfying. Some of the items were too cheap, I had to give them away or get rid of them. Some of the items were really nice and I was happy.
The articles are being prepared and shipped very quickly which is what I appreciate very much.
My shirts can in a timely manner, all fit properly, will be purchasing more in the future.
Thank you for your feedback.
However your review and star rating do not match.
Please let us know if you've found any aspects of your order less than satisfactory.
There should be no reason for concern, after selling goods online for over 15 years, we've learned it's always best to take the customer's side.
No matter the issue, we always go the extra mile in finding ways to resolve!
My red skirt arrived as expected and it's just like the picture. I have this skirt in 4 colours and wear them for latin dance practice. They move really well, are very comfortable, and can be machine washed (hang to dry!). My coach likes it so much he recommends it to his other dancers!
Ich habe ein Sakko bestellt und bin mit der Qualität zu diesem günstigem Preis sehr zufrieden, immer wieder!
Codziennie zaglądam do sklepu i zawsze znajduje coś ciekawego. Atrakcyjne towary i dobre ceny promocyjne
Estoy muy contento, son puntuales acon la entrega de los pedidos, asi como son muy atentos cuando hay algun problema y encuentran la mejor solucion en breve tiempo.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
It was the first order on this site. I was a little bit affraid, but the delivery time for the package was right on time. The payment method is secured.
Wait for the next shopping.
THANKS
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101889210 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox