Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Have bought quite a few clothes, and everything has been perfect.
I highly recommend LightInTheBox.
I purchased a kitchen tap that had a serious design flaw. There is no insulation in the spray mechanism so if using hot water, the metal heats up and cannot be held without burning your hand. I requested a refund as Ive had to purchase a new tap and was refused based on the company's inability to understand that there was not a piece missing, its the product design and manufacturing. Not only did the product take 2 months to arrive but I have had to purchase another tap and pay to have install done twice. This is my first experience with this company and I will never purchase from them again. If a company cannot stand behind their product and customers, they do not deserve the business.
I had two dresses that I purchased that turned out to be too small. I wanted to return them and purchase one again in a larger size. That was not possible because customer service said I could not return them just because they were too small. And that was their policy
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102780857 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought these was so excited when I got them 2 weeks later in the mail. I'm so disappointed they never worked, won't charge just a total crap. Order # *******. I had to put them out with the trash the next day after having them plugged in all night. Woke up they still at 10%. They just won't charge or connect to my phone properly. Very dissatisfied.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for the product is not working properly. We are afraid it might be defective. We will take full responsible for this problem. Please don't be worried.
I had conducted new Ticket ID =21288425 in our ticket center and provide you with a solution. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
My item cost me x 2 original price and was late. There is no way to communicate to them without having installed their app. I paid $30 for shipping then I received a message from DHL that i have to pay clearance $28.00 in addition. They won't release it unless I go pay for it. Light in the box said they would reimburse me, because they also charged duty tax insurance on top of shipping charges. I never received reimbursement. I paid $26 for a shirt and $58 for shipping, insurance and duty. Be aware!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28016223 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Lightinthebox is an amazing company. I ordered a pair of shoes for my God Daughter. They were not shipped on the expected date. However, I was fully informed and provided options in the case that I no longer wanted the shoes. Lightinthebox is very responsive and always keeps me updated. I reached out to them to see if they were able to still get the shoes. The shoes became available and since I've been waiting for them and they were for my God Daughter, LTB shipped them overnight to me at no additional cost. In addition, they provided me with coupons for my inconvenience. The service provided by LTB puts the "H" back into humanity. My God Daughters mother passed away in December. She was my best friend for over 20 years. We always looked out for each other and made a promise that if one of us passes away that the other one will make sure that all children were taken care of. LTB listen to my story and went up and beyond to make sure the shoes got here. Thank you LTB!
I ordered things and most were cheaply made and looked terrible. The return policy is 7 days (items I wanted for vacation arrived late after I left, and even if I had received them timely they could only be returned within 7 days to China at my expense).
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26001262, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
The products came very poor quality, stitching was coming undone, I sent them the pictures They will not take a return unless I pay to ship it to China? They tell me to accept a 60% discount credit and keep the product. This was shipped to me from a distribution center in New York. This is a Chinese company shipping crap into this country and making us think we are getting a deal. Do not do business with them!
I would give no stars if I could. I'm trying to return a purchase, and they are asking many questions. If I knew I would have so much trouble returning an item, I would never buy with them.
I bought 2 hats that arrived very smashed in a box without protection.
This is an unacceptable procedure for an online shop.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are damaged.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
This company is a totally scam. I ordered some items 8 days ago and were told I would have them within 4-6 days. Sent an email and asked about mu things and they came
Back and told me it would take 8-9 to reply. At that time I will be back in Europe, with no items and my money gone.
Hi Jan,
Thanks for having taken the time to write this review. Hope you had a wonderful New Year's Eve!
When I look at the tickets, I saw that you've requested to change the address the day before yesterday. My colleague replied to you within 12 hours to help confirm the address. Kindly note most products have to be obtained from external suppliers, and we advertise each with a processing time on the product page, which can be seen just below the 'add to cart' button. It's not possible to immediately send the package, if you didn't choose products that we have in stock. In your case, the hoodies are advertised with a processing time between 2-5 business days. In the meantime these have already arrived at the warehouse, however we needed to put your order on hold, since you requested to modify the address to another country. Now, it's with much regret I need to tell that the financial department doesn't allow changing the country. Is there another address in the states we can send your parcel to? Please let me know so we can dispatch your order, or you prefer to cancel it for a refund.
We have sent you an email (ticket #25066128) to further assist you. Please let me know so we can dispatch your order, or you prefer to cancel it for a refund.
We'll be awaiting your reaction.
LightInTheBox Customer Service Team
I placed an order with this website for a few shorts for the summer. I ordered six items and only one of them was somewhat okay I could make due with it. The other 5 items were the worst quality! Not made well cheap material and definitely nothing like they were shown in the pictures. I can't wear any of them they are useless items. I message customer service. Which takes forever to get a response. They offer me 15 percent back and I don't have to return them. So now I have wasted my money and I have garbage to get rid of.
They send me a ticket to return but you have to pay for the shipping back. Which is not right. If I ordered wrong sizes I can understand that. But to pay for the shipping back after I already paid for them to ship me these garbage items. Would NEVER Shop at this site again complete waste of your money. I would give less then 1 star if I could
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25989403, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I ordered 2 orders. 1 for around $21. The other was for around $98. They both have been paid for the minute I ordered them. Now even with the $29 expedited shipping, says same thing on both. (Processing) I sent a msg in their app. No answer yet. Getting worried. These are Christmas gifts.
Hi Debbie,
Thank you for reaching out to our customer service.
Please don't be worried, both orders will arrive largely in advance before Christmas. The premium shipping method was chosen for the largest order, which according to DHL was delivered yesterday. For the second order, you've selected one of the cheaper shipping method, at a cost of $5.52. It would have been more advantageous to gather all the items in 1 single order. You can follow the second order from the tracking link below:
https://t.17track.net/en#nums=9200190281670522203030&fc=21051
We have sent you an email (ticket #24907945) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Don't ever buy any clothes from this "LightInTheBox"!
Their men's sizes are like kid's. If you should need to return or change sizes, you need to pay your own shipping fee and ship it to a Chinese address. It means slow and costly for the returning process. They won't refund you until they receive your returned item.
Hi Robert,
Thank you for leaving a comment on our page.
I am sorry for the troubles caused. We firmly believe returning an item should be easy. The sizing might run small when compared to your habitual North American size. For this reason we indicate all our products with their exact measurements --in both inches and centimetres-- on our website. But no worries, you may return the jackets back as instructed last week. Once your parcel would have arrived it will be subjected to our warehouse their quality checks. In the event the measurements of the jackets wouldn't correspond with those indicated on the size chart, then we will be able to refund your return postage in full!
We have sent you an email (ticket #24908009) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
After placing my order for expedited delivery, I find out it won't ship for a minimum of 14 days plus 7 days shipping. IF I'm lucky it would arrive in 21 days. I cancelled the order in less that 36 hours but now they want to charge me a 50% cancellation fee. I can understand a small cancellation fee but 50%... that's ridiculous. I can only imagine how difficult returns must be!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25953387, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Their service is horrible... delivery can time take over 2 months. So don't ever order for Christmas.
No way to contact them to get a refund... System is clunky and unfriendly. They ignore requests to cancel, ship anyway and don't offer a refund w/o customer paying air freight for return to who knows where!
Dear customer,
This is customer service from lightinthebox, I would like to help.
We're regret to hear that you didn't received item on Christmas due to logistics delay, we also aware of the importance of receive item for Christmas. Normally for most customer the parcel will arrive on time. This is a special case, please do not worry, we will feedback this to logistics company and clain a compensation.
Could you please tell us the order number so that we can follow up your case and resolve the problems with our greatest effort?
Best Regards,
Lightinthebox Customer Service
First off, in order to return something, you need to jump through a million hoops. It is very hard to find information online on how to return anything, so once you pillage through useless information to get to anything substantial, you have wasted hours. Then, I followed their policy to the letter. I packaged up a large order to return, went to UPS on my dime, mailed it to a factory, took pictures of everything including my dated receipts, and never heard from them again. I emailed over and over. Nothing. Never got a dollar. 6 months later, the package is returned to me. DO NOT WASTE YOUR MONEY! I wish there was a zero star rating.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101362203 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Nice shorts but not Tru to size, I ordered one size up and they were still a bit snug. I won't put these in the dryer cuz if they shrink they'll be too tight. The biggest size is 40, im a 38, I wish they made a 42. That said, I do like the shorts and I bought another pair...
The fabric and fit of the items I ordered did not live up to the description or my expectation. Returning the items is not possible, as far as I can tell. There are no return labels enclosed in the package. I will never buy from you again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
This company deals in nothing but fraud and lies. From my first email complaint to them - and I will gladly make public the full email chain - they have changed their story (and even my order details!) too many times to mention. They make a show of trying to resolve the issue, but in fact are dreaming up lies to cover fraud - with the intention of frustrating the client to the point that they give up. But I won't give up until I am fully refunded. WORST online buying experience ever, and a colossal waste of time and energy.
Order No.: #*******.
Don't do it! The pictures look nice, and the sizing looks like it will fit, but when it arrives, it's poorly constructed and half the size you thought you had bought.
The return policy is even worse. You have to pay to mail it back to China. In my case, returning a $50 dress will net me $10 back. They will send you a coupon to apply to a future purchase, but why would I go through this again. Worthless!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101178794 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27680589 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox