Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
The items take forever to arrive, then once you get them, it's nothing like the picture.
The style and prices of your men's clothing are great as well as the women's.
Everything was good & was sent on time. No random questions needed to be said
The site Light in The box is super! I bought two cerimony dresses... Very cool! I'll buy again!
Very good prize and fine goods
God speed on webbsite
Fine information on gods and on orders
Looking forvard to bay more
I am very honored and feel confident about every order which i placed though light in the box
Shipping time 2 weeks+, good quality. Will purchase again
I advise you to NEVER, NEVER, NEVER order anything from
Lightinthebox.com
The items depicted are not what you get.
It is ALL garbage!
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
It was a smooth process from ordering to delivery and the price was great.
Unexpectadly easy and seemless. Product came in the time stated and didnt have delivery issues nor damage issues. Great UI and QOL processes.
J'ai eu, à date, un excellent service avec votre service à la clientèle.
Un problème avec une commande s'est facilement réglé avec toute ma satisfaction.
Le seul hic c'est que vos vêtements sont souvent trop petits ou trop grands, selon vos grilles.
Depuis un mois vos prix ont commencé à augmentés, dommage.
Vous êtes une compagnie responsable à ce que je vois.
Purchased a Lenovo S90 mobile phone from LITB. Phone arrived a little later than advertised so wrote to them. They promptly replied and offered me a US$10 voucher in return. Good start.
When I had ordered the phone I had paid for the 'Customs & Taxes' cover, think it cost circa EUR 10. When the phone arrived here in Italy the customs charged me circa EUR 40. I send a copy of the customs receipt to LITB who then reimbursed me the full EUR 40.
Phone was greaat, as expected. Unfortunately it inexplicably died after a few months. It was still under Guarantee so I tried to have Lenovo Europe fix it. They responded that the guarantee does not cover the phone I bought as it is not sold in Europe. Pretty $#*!ty from Lenovo... not impressed with their customer service either. Anyway, thought I was done for as you'd expet that the manafacturer should fix such problems. Thought I'd wrtie to LITB as a last ditch hope to help me. I explained to them the problem, and that Lenovo wouldn't help. LITB responded within the day and offered me the guts of a full refund. They send me details of how to resend the procudct to them, and kept me updated on its arrival, and then the refund being put back on my credit card.
To summise. Amazing customer service from LITB, very impressed, and would gladly recommend to friends. Lenovo phone was great, until it died... still not sure what happened, but thanks to LITB I've been able to replace the phone.
Nicely made. True to advertised size. Arrived relatively quickly.
Thanks!
NEVER BUY FROM CHINA! This is the 4th company and the 4th bad experience. You can also get 30% credit on another item and get the same run around.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26489222, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# ka********s@yahoo.com
I‘m expecting your reply.
Sincerely
Customer Service.
Beautiful style clothes. Correct quality, large size, good price, fast shipping to Belgium
Litteratur long delivery time, but when My packages arrives it Washington gratis ang the proces Are good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alejandra,
Thank you for having reviewed your purchase.
We regret this purchase wasn't a positive experience and acknowledge it is an absolute must for the products to look 100% identical with those shown on the website. I am very sorry if this wasn't the case for your order. The sourcing manager assured that we will not let this incident pass unscrutinized. Don't worry, we'll immediately proceed with your refund. The product doesn't need to be returned.
I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. It will also help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24519429) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team