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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Olen ollut tyytyväinen light in The box:n
Asiakkaana olen saanut hienoja
Tuotteita olen kehunut muille että miten
Halpoja ja kauniita vaatteita kenkiä ja
Laukkuja olen ostanut teiltä että
Kannattaa muidenkin ostaa teiltä
La guirlande Halloween fonctionne bien
Pour la décoration de porte Noël, pas encore installée avant le 15 Décembre
The item looks really great and was fast delivered, I'm very happy with my purchase.
I received three pairs of shoes and one of them were quite bad. The picture looked well, but the reality was unfortunately negative experience. Very cheap and bad goodz... It concerns the sandals (gold) with stones. Excuse my English, please. By, Hana Horecká
Very good, for a very good price, fast shipping, thank you!
I just love everything about you
Your service is amazing and quick
Your products are brilliant
I'm over the moon with everything
A big thank you
What can I say
You solved a problem that I had very quickly
Your service is fantastic
I love your products
Just thank you
I received my items very quickly and I was very happy with the sizes and the quality of the items
на сегодня я всем довольна, когда я получу свои заказы, тогда я смогу добавить свое мнение
Been using LITB for about a month and have been pleasantly surprised at the goods. Was a bit dubious at first being online shopping, but I cannot fault what I have purchased so far
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned.
Date of experience: October 18,2024
Ho acquistato vari capi di abbigliamento e mi sono trovato sempre bene. L'organizzazione di consegna è sempre stata rispettata. I modelli sono veramente attuali. Agli inizi ho commesso qualche errore nel scegliere la taglia ma poi è diventato facile e non ho commesso più errori. Le stoffe sono veramente belle nei colori. Quindi continuerò ad ordinare tanti altri articoli sia per la casa che per la nostra famiglia.
Gyors és korrekt intézés volt a mikor visszaakartam küldeni az árút.
I was looking for items to complete our Halloween costumes and they had item I couldn't find anywhere. The shipping takes some time but the items arrived within the window provided at time of ordering.
In LightlnTheBox ho trovato articoli introvabili da altri siti specie riguardanti accessori per serate e/o occasioni particolari ( serate musicali, cerimonie eccetera) e sono rimasta soddisfatta.Anche per i tempi di attesa.Consigliato.
Foi muito muito boa, enquanto não houve cobranças alfandegárias.Agora os pedidos ficam retidos e não
Tenho a quem pedir ajuda.O pior de todos é o próprio correio.
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Beaucoup de variations dans les prix d un jour à l autre et elles sont importantes
I love the fashion and items you can get on this site BUT YOU BETTER NOT HAVE ANY PROBLEMS CUZ THE CUSTOMER SERVICE ON THESE IMPORT COMPANIES IS HORRIBLE. YOU HAVE TO SEARCH FOREVER JUST TO ASK A QUESTION AND THEY TAKE 24 HRS. TO ANSWER. SO IF YOU HAVE TO ASK ANOTHER QUESTION BECAUSE THE PROBLEM WASN'T SOLVED IN ONE MESSAGING QUESTION THEN YOU ARE IN THIS FOR LIKE 4 DAYS TO A WEEK JUST TO ASK A SIMPLE QUESTION! AS IF IT IS OUT OF THE QUESTION TO HIRE AN ACTUAL PERSON YOU CAN TALK TO ON THE PHONE. MESSAGING IS THE WORST POSSIBLE WAY TO COMMUNICATE!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103171599 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox