On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered several items from different areas on app. All items were received as requested and before expected date. The clothing items were of good quality as always. I was very disappointed in the screen covers for cell phones however. For the most part, I was happy with the LITB items and will continue to shop on their site.
Rip off. Poor quality, holes in fabric, sizing is terrible. Returned items 2 months ago to CHINA and still waiting on refund, less the $65.00 postage. There are better companies that do this in America. They do not stand behind their product.
The quality of the items were nice however the sizing chart was not as accurate as it should be. I had ordered a size large as I have always done for my wife, however the items arrived as an extra large although labeled as large. The chest size was at least 6" larger and the sleeves were 8" longer than indicated. My wife can not wear these at all, even if we rolled up the sleeves, which should not be required.
This was the first article that I have ordered with LightIn TheBox and everything went great. Easy to order, very clearly what you order (with pictures and everything) en the quality is great. After this product I already ordered many more clothes en they all are great and I am sure that many more orders will follow. This order was a 'thin' sweatshirt with a Christmas print. Though it being 'thin' material it is very warm and I wear it very often.
Bought 2 T-shirts for Xmas gift for my grandson. I ordered the biggest size available, which is actually 2 sizes larger than usual. What came is very much smaller, barely fits and extremely poor quality material. It is basically garbage and a waste of money. Merchandise came from China and that was not mentioned on their site.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266734 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have ordered from Lightin TheBox many products. The products are good quality with affordable prices. The products arrive well wrapped and never damaged. I love that store!
Ordered 2 acacia bike seat 60.99 each sent saddle seats ******* 34.99 each there is a different of 26.00 each
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
The order number shared is not correct.
Sincerely
Megha
Customer Service
I wish there was a zero option because that's what they would get! I ordered a Christmas shirt, it's now 12/27 and still have not received the shirt… I got zero! And I ordered it on 12/6 with a guarantee Christmas delivery. DO NOT WAIST YOUR TIME OR MONEY, you will lose them both!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266750 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have placed several orders for clothes from them now. I love the fit (true to size) and the quality for what I pay. Well worth ordering from them.
The clothes I perchesed we're not at all what you represent they were to small I even ordered one size bigger then I normally wear! The top I could hardly get on they don't heat up! I charged the top for several hour's and it still don't come on I was very disappointed in this product
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266755 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I emailed customer service about how to apply coupons and just never heard back. Thanks a lot!
Thank you for leaving a comment. We apologize for the difficulties while trying to obtain the discount on the app.
The coupon code should be applied once proceeding to payment of your order. Please proceed to payment, and find that the discounts automatically at very last step when finalizing the payment.
Should you find any issue, feel free to contact to our customer service, we'll make sure this gets quickly sorted!
I've received 3 parcels in December. And all 3 are super nice and great quality as far as the boots goes. I can easily recommend to shop here. Of cause there was a bit of a wait in December, but that's understandable.
Super product, pleasant, practical, warm wear! Fast delivery, reasonable price!
Where is my 50% off refund? I am really running out of patience with you. I am ready to file charges with the police and report this as a theft of my money. I will start reviewing your horrific attitude towards your customers. Enough is enough. Keep stalling and I will be requesting my money back for all three of my orders totalling over $500. You are thieves, and possibly the worst company I have ever had the misfortune of dealing with. I want the money back TODAY. If you keep ignoring me, I will be forced to post this in your reviews, online and will contact the local media about this scam.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266766 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Shirts are completely different than advertised. Cheap material. Smaller size than advertised. Thumbs down.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266773 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have ordered many products and some were good but the clothing sizes were not. My last order was a disaster the sizes were all too small. I don't think I will be ordering much in clothing anymore. The sizes should be for Canadian sizes since the products are sold in Canada.
Apart from the shoes, the two dresses didn't look at all like the description photo on website!
I was quite excited to receive the packet… When I opened then saw those two dresses I could not trust my eyes they looked disgusting and terrible material to give a present to my grandchildren. I had to buy them some other dresses from High street shop and less price than I had purchased those two dresses!
I can never advise it a friend! Kindly, keep your offers I don't need anything from you online shop again!. Unfortunately! I always have bad experiences in ordering stuff from China.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Whenever I purchased something at lightinthebox.com I was very satisfied with the products I received and the customer service. When I had a problem, they were very friendly and helped me immediately. I can recommend this shop!
Jestem bardzo zadowolona ze wspolpracy ktora prebiegla bardzo sprawnie zarowno ze spreawcy jak i z kuriera
Me gusto la camisa muy bonita llego a tiempo para mi evento graciasl
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266631 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox