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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Products are great, customer service is great, the prices are great!
I ordered two sweater dresses from LightInTheBox. I ordered sizes based on the measurements given on the website. The one dress is absolutely beautiful. It fit perfectly and looks just as pictured online. The other dress did not fit and the quality was not at all like pictured online.
The shirt was well made and came in a reasonable amount of time.
Easy to deal with good quality items and delivery is quick
Nice sweatshirt bought from LightInTheBox.
The product arrived on time and is good quality.
An interesting product and a pleasant experience!
That was my first contact with LightInTheBox.
I purchased a fur coat and I was worried about the appropriate size, so I requested the support of an operator--Alena-- who, with solicitude, advised me what size to order! Upon receiving the package, I had a pleasant surprise. The material, although synthetic, has a pleasant and durable texture, and the size was perfect! I was also pleased with the value for money and overall it was a good purchase and I'm sure I'll happily return to LightInTheBox.
When i received my package for the hoodie.i was really impressed the the colours... it something i will wear on a daily bases.this is my four hoodie and i hope to buy more, Showed people that i work with all loved it.in the new year will be makeing another hoodie order.keep up the great designs
My experience with LITB has been excellent. The blue velvet party dress I bought recently is superb, elegant and comfortable, fits perfectly. I will buy from them again!
Jestem bardzo zadowolona z otrzymywanych od Was towarów. Szczególnie odzieży damskiej i akcesoriów - są to rzeczy piękne, często unikalne - widać, że zaprojektowane i wykonane ze smakiem - trafiają w mój gust. Np kolorowa sukienka. Podziwiam zmysł artystyczny przy doborze kolorów i rozmieszczeniu malowanych na niej kwiatów. Koronkowa sukienka jest zjawiskowa. Uwielbiam styl romantyczny, a ona spełnia moje oczekiwania. Dostałam tez piękne gałązki sztucznej piwonii. Sa tak zrobione, że tylko uważne oko odrózni je od żywych kwiatów. Ostatnio zamówiłam torebki damskie - mam nadzieję, że będą takie jak w Waszej ofercie - śliczny wyrób z tłoczonej we wzory, kolorowanej skóry. Nie mogę się doczekać kuriera.
Liczę na dalsze udane zakupy - Dziekuję i pozdrawiam Anna
My granddaughter absolutely loved the dress. She's 5 and told me Grandma it's so beautiful, I'm going to cry. Wore it for her Christmas program at school!
On 12/14 I purchase a linen suit & shirt for my husband dor $164.93. One sleeve was longer than the other. After emailing light in a box I was told I would be responsible for the return ( postal service fee$63.00 to ship to china) & once the item is received I will be refunded $121.98 although I paid $164. Please be careful with these site it's not what it appears to be.
LightlnTheBox ma bardzo szeroką ofertę. Moje zakupy były udane. Otrzymałam produkt dobrej jakości i w dobrej cenie. Zwłaszcza polecam oferty z ceną e-mail. Przesyłka dotarła szybko, dobrze zapakowana. Polecam wszystkim.
It was my first time purchasing so I was very apprehensive, but the items came in before Christmas, I had 1 issue with size and they were great addressing my issue.
I got this for my fiance and he absolutely loved it
Quando comecei a comprar, a experiência foi muito negativa, as entregas eram extremamente demoradas, muitas eram devolvidas e alguns dos produtos não eram os solicitados, era um péssimo serviço, a todos os níveis, hoje é diferente, tudo corre normalmente.
Obrigada.
Excellent response and clarity in product display. Service came with products as described and ordered
I have ordered several shirts from this site and they have all been good quality for the price. I was a bit disappointed with the sleeve "patches" on this particular shirt, as they don't cover the elbow area as shown, that's why it's not rated as a 5 star. Regardless, I have received several compliments on the appearance of this particular shirt, so much so that I will be ordering another one that's similar and also one for my father for his birthday. I was also skeptical on ordering a medium, as I always wear a large, but I took the advice of the countless online reviews stating that they run true to size(based off of the sizing chart) and they were right, it's a good fit, thank you.
Prodotto conforme alle foto sul sito, molto originale, consegnato nei tempi previsti dall'ordine (unica nota un po' così, il peso del tessuto è di mezza stagione, non propriamente invernale, o almeno non da inverno in Trentino)
I really like the Stuff they have, but it seems like shipping takes a long time compared to other sites such as Temu. The prices are relatively the same. Maybe a little higher on some a little lower on some. But the shipping is why I do not buy more. It takes too long and is higher price than a lot of other sites
Price is good n commensurate with quality. On 2 occasions, colors are out.- I ordered blue but recd dark purplish blue - awful color. I ordered abt 12 times this year n quite happy as long as color is correct.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102261036 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox