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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Until this year i was never one to shop online, always sceptical of being scammed or so,
Then i decided to have a go and i was pleasantly surprised by light in the box merchandise.
The quality of the clothing i have purchased was well above my expectations, and i highly recommend
Light in the box to all my friends. Thank you
In the pictures, the T-shirts look good!
The delivery was absolutely 'on the button!'
So far, so good...
I wore the 'Innocent until proven guilty' T-shirt for TWO hours, including one hour's driving: the 'pilling' down the back was dreadful!
I am not sure how to remove it but as it is, the T-shirt looks unfit for wear.
What should I do next? Any ideas out there?
Cheers!
Parcels always arrive on time or before. Item as described. Very satisfied!
My experience with Lightinthebox has been mostly very good once I understood the sizing. Always delivered before time and as advertised.
Tres bon service produit de bonne qualité et prix O.K... Mais livraison quelque trop chere pour le prix de l'article...moins cher a domicile...Mais tres bon choix de produit et disponible...
I bought a pair of boots and they are tight in the ankle and when I do get my feet through they are too big in the foot part of the boot. They are very cheaply made the material inside the upper part is a black velvet so you can't even fold them down if you want to. The darker pieces on the back dig into my ankle and the description says they are platform but they are not platform they are flat and I need the platform that is the reason I bought them plus I love the style and how they look in the pictures. They were cheaply made and definitely not what I paid for
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Good lether jacket lightweight and warm,only issue is that the 3X size runs a little smaller than other brands I have tried.
They should offer tall sizes also.
The company deliver the order on time and they produced is very good quality
Beautiful satin fabric and well made beautiful skirt. Talented seamstress. Shipping is slow so it took 2 weeks but it was high season for shipping due to Christmas. Recommend choosing expedited shipping.
Very easy to order, all discounts apply, everything fit and was precisely as described. The bathing suits fit perfectly and the abdominal sweat tee shirt works phenomenally. All the Christmas decorations are as exactly pictured in advertisements. I am more than satisfied and I think this is my third order. Every thing fits shirts, shoes, and shorts. I'm going to keep ordering because this company is so reliable and the prostate top notch.
I bought this item as a test for the accuracy of the company's sizing method, which I found confusing. I wanted to know, in case I wished to order other items in the future. I ordered "large", since that is my usual size for most shirts or sweaters. The T shirt was way too loose (granted, I'm 86 yrs old and have lost considerable muscle mass. My torso measurements for most of my adult life were: chest 44", waist 32", but presently are: chest 40", waist 32"). For proper T fit, I'd now need a "small", using LightintheBox sizing, however, the sleeves for "small" would be much too short. Please align with international standards.
I was also concerned about the lack of information regarding material. This really needs to be adressed. The material in this garment is delightfully fine and soft- much softer than cotton; great for an undershirt. Is it possibly bamboo? One cannot know, for lack of information: that is so for all advertised garments. Please improve by adding such information.
Sincerely,
Jack.
Slow shipping,and size description wrong from one item to another,returning items is unpleasant,or you have to jump through loops to do so,most of the items are cheaper than the other sites but more complicated to deal with if you receive the wrong size or item,in all not a good experience,
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Quality of delivered cycling pants is excellent. Delivery was prompt and efficient with good tracking tool.
I find shopping interesting and receiving the item by post, secure & swift, through LightiTheBox policies.
If the item does not match the advertisement, it should not be sent. Otherwise, I am a very pleased customer.
I don't know how to rate my experience yet, as I'm still waiting to receive it after 22 days. Wanted to order more items but before I did I wanted to see the quality of the items I'm waiting on. Now they have gone off sale.
J'ai reçu des pantalons 5 ans j'avais commandé ex-large.
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons sincèrement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client
The products that people buy from this site are of poor quality and are not made well
We placed 3 separate orders in the same month and all went smooth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service