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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Informed me well when the package will be delivered and ensure that I have received the package. Respond quickly when I asked the question.
Ordine completo giunto a destinazione velocemente e risponde alle aspettative
Ottimo
La merce arrivata non corrisponde alle foto del sito, almeno in un vapo
Bought three polo shirts fits true to size good quality great price got the items within 7 days just before Christmas
These are excellent for the price. The shipping is pretty intimidating, but considering the complete cost per item, it's a decent buy. Love the softness of the sweaters. I would advise people pay attention to the size chart for every item, and if you don't want a fitted garment, size up one size. Overall a good place to buy and I would buy again. Colors were true on the pictures to what I received.
Item is too large. I cannot wear it. I asked about returning it and was told I would have to ship to China. Too costly. Now I have to give it away. Not happy.
After I have a bad review the company contacted me n sent me a full refund happy with their attention to this issue
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The customer service agent is there to give the options needed to make you happy!
Not only are the fabrics, designs, colors and fit really great the customer service is very helpful and can make buying from Light in the box really fun and easy!
Je dois vous avouer, jusqu'à aujourd'hui, que les items achetés ont toujours été à l'hauteur de la description, dans mon cas je suis accroc aux chemises imprimées, surtout pour l'été, de beaux imprimés ainsi quelques robes pour mon épouse.l'accessibilité au contenu la prise d'achats est somme toute assez rapide.
Merci
Très beau style, couleur bien choisie chaud et confortable,petit bémol même si je prends du xxxl celui-ci pourrait être un peu plus grand la raison du 4 étoiles.
Was given as a gift and they loved it, fit quite well, loved that it was white not color
Poor product quality, the order was late, received in poor packaging and damaged. I followed the returning policy and after submission, a message pupped up stating that someone will sent an e-mail in one business day with more details on how to return the damaged product. No response for more than a week. There are no other way on how to follow up and no customer services contact details. I demand a full refund for my payment including the shipping charges.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Title: Updated Review for LightInTheBox
I am taking a moment to revise my initial review of LightInTheBox. My initial experience was less than satisfactory, which led me to express my disappointment publicly. However, I was pleasantly surprised when a Megha a representative from the company reached out to me in response to my concerns.
The customer service representative was attentive and eager to resolve the issue. They offered not just an apology but also a refund for my troubles. This gesture of goodwill has restored my faith in their commitment to customer satisfaction. I appreciate the prompt and professional handling of my concern, which was resolved to mutual satisfaction.
This experience has shown me that LightInTheBox values its customers and their feedback. They are willing to take the necessary steps to rectify problems and improve their service. With this in mind, I feel more confident to shop from them again.
Based on my updated experience, I would suggest shoppers to communicate any issues directly to the company. Their customer service team proved to be responsive and efficient in resolving my issue. Therefore, despite the initial disappointment, I am willing to give LightInTheBox another chance.
In conclusion, while the initial disappointment was disheartening, the professional response from the customer service team turned my experience around. I am now looking forward to my next shopping experience with LightInTheBox.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274979 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered several items from different areas on app. All items were received as requested and before expected date. The clothing items were of good quality as always. I was very disappointed in the screen covers for cell phones however. For the most part, I was happy with the LITB items and will continue to shop on their site.
Rip off. Poor quality, holes in fabric, sizing is terrible. Returned items 2 months ago to CHINA and still waiting on refund, less the $65.00 postage. There are better companies that do this in America. They do not stand behind their product.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266631 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The quality of the items were nice however the sizing chart was not as accurate as it should be. I had ordered a size large as I have always done for my wife, however the items arrived as an extra large although labeled as large. The chest size was at least 6" larger and the sleeves were 8" longer than indicated. My wife can not wear these at all, even if we rolled up the sleeves, which should not be required.
This was the first article that I have ordered with LightIn TheBox and everything went great. Easy to order, very clearly what you order (with pictures and everything) en the quality is great. After this product I already ordered many more clothes en they all are great and I am sure that many more orders will follow. This order was a 'thin' sweatshirt with a Christmas print. Though it being 'thin' material it is very warm and I wear it very often.
Bought 2 T-shirts for Xmas gift for my grandson. I ordered the biggest size available, which is actually 2 sizes larger than usual. What came is very much smaller, barely fits and extremely poor quality material. It is basically garbage and a waste of money. Merchandise came from China and that was not mentioned on their site.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102266734 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274967 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox