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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Recived shorts easily 3 sizes to big, hard to tell as no tag inside?! Took on holiday opened package and wow couldnt do anything about it till i got back. Then i got my returns policy had run out... never buying from lighbox again
I was quite pleased with this dress! I love the color and how it fit! It is perfect for summer wear and one can either wear it dressy or as casual wear! It was also delivered early, which is another bonus to buying this dress! Thank you, Charlene
I am a new comer for on line shopping so I am always looking for a user friendly,reliable honest service representable personel who give you the impressions that they care about keeping their customers satisfied.Light in the box has not been a disappointing site to shop,you order on line and they keep in touch thru out the shipping process without and they are ready to help out with any problems that may arise until you receive your package at home.Thank you lit in the box for giving no stress reliable service.
Great product and price! Had halogen bulbs previously,hot and shorter life, These bulbs are perfect. Prompt delivery. Would definitely use Light in the box again, Thank you Al
For my order the 2 items i have ordered were larger than the normal size. In my review posted for the order i mentioned this fact. The response of Lightinthebox was immediate and they offer me fair alternatives to mitigate this, offering to send me the same products at smaller sizes that will fit me for free.
I am very satisfied with their response and alternative options offered to me.
I will continue shopping with Lightinthebox as my experience is very positive.
Product...shirt was of good material
Though i bought the shorts to match...the shirt was more of a deep blue with a silvery hue. Very much different than the black I had ordered but it still kinda matched..
Ordered 5 dresses. 4 of them are too small. They do not do free returns like Shein. It would cost me to much to send back so they are refunding 40%. OR, They will give you 60% in "Reward" money. But what they don't tell you ahead of time is that what you buy with your "Rewards" has to be at least double the amt of your rewards.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I've been shopping with Lightinthebox for years never been disappointed
Good service, good quality Items. I recommend Light In the Box.
Expérience satisfaisante avec light in thé box. Délais de livraison un petit peu longs
Foi a primeira vez que comprei e voltarei a comprar com certeza
Je n:ai jamais été capable d'avoir un étiquette de retour. Donc j'ai payé un article que je vais devoir jeté au vidange. C'était la première fois que j'achetais chez vous (lightin the box) et ce sera la dernière.
Très insatisfaite meilleur service chez Amazon
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102856843 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Happy with purchase, 3 of 5 t-shirts fit very good, the other 2 were a little tight even though measurements were the same per site. Graphics good on majority, a little blurry on one.
Ottima fattura taglie corrispondenti alle indicazione mi sono trovato molto bene
Le matériel correspond à la description. La marchandise est très bien emballée. Les aides auditives fonctionnent très bien. Je conseille l'achat de ce produit.
Gostei das estampas, coloridas e com um toque moderno.
The communication with the customer Service is very good.
The dresses I ordered are as pretty as shown in the onlineshop and also the size tabel is a great help.
One dress is not so nice for me and I regret hthat the sending back is a little bit complicated.
I shop around for unique and stylish shirts and LightintheBox has a great variety of shirts that fit the bill. I will continue to shop and buy from them.
J'ai attendu 2 semaine pour avoir mais le résultats était incroyable. J'ai sur kiffe le jogging gris je ne regrette pas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102859068 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox