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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Je vous ai contacte pour un renvoie d'article ( trop grand) toujour pas de reponse de votre part
So ein Hin und Her habe ich noch nicht erlebt.
Es ist unglaublich wie sich vor ihrer Verantwortung drücken.
Ich werde meinen Freunden und Bekannten von diesem Fall berichten. Es wird von denen keiner was bei euch kaufen.
Mi sono avvicinato con circospezione a questo sito con origini così lontane e sconosciute. Ho iniziato acquistando uno o die capi, per non rischiare più di tanto. Sono rimasto soddisfatto e ho continuato a fare acquisti. Qualche volta capita qualche piccolo inconveniente, che può riguardare la taglia o il colore, però il bilancio è altamente positivo, per cui continuerò a fare acquisti su questo sito.
Ho fatto molti acquisti sia di abbigliamento maschile, sia femminile sia prodotti di vario genere e mi sono sempre trovato bene. Se c'è un eventuale problema, viene risolto rapidamente. In base alla mia esperienza, la qualità dei prodotti è più che buona!
J'ai commandé un costume de mariage d'été et j'en suis très satisfait. La taille (XS) et la coupe sont impeccables et cerise sur le gâteau, il a été livré avec un jour d'avance de la date convenue au plus tôt.
Easy to pay
Fast delivery With information where your parcel is in the delivery system.
Very fine quality of garment received.
It makes me sad that business is moving of of Europe.
We are ending as an Old museum in the future. Guess that business in Eu
Is not "hungry" enough.
I like both the shirts received, and the polo shirt received.
The products are really exactly was I desired! The quality as well as the colour as viewed on your site!
Très bonne transaction, article conforme à la description et efficace en protection. Cette coque remplace celle détruite mais qui a très bien protégé mon téléphone
Had blouse besteld 2 maten groter maar toch te klein dus reviews klopte niet want stond als goed aangeschreven terwijl blouse toch nu nog veels te klein was ook al had ik grotere maat besteld
Sono rimasto abbastanza soddisfatto, ma ad essere sincero, mi aspettavo qualcosa di meglio
Some items are of very good quality and at really low prices (e.g., swimsuits), other items have turned out to be of low quality or poor material (polyester). Pay attention to the reviews and especially the photos taken by the buyers to get a good understanding of the products. If you follow the specials offers or time offers you can save a lot (If you're not in a hurry, save items to favorites or cart and check prices day by day).
I was looking for something for my size. The ones used by Light In the Box are different from the usual ones here. So I looked for 5 XL and 6 XL And I found it and I'm very satisfied
Cliente depuis des années, jamais déçue, produits conformes, prix attractifs, emballages soignés, livraisons rapides, délais respectés. SAV super réactif et professionnel... Je recommande vivement ce site
I like the items I ordered. The packaging not so much, it was done carelessly. Fotunately the items survived.
I placed my order with some of
My favorite items and got it in
Timely manner:
The prices were very attactive
And the quality is excellent.
We will continue to enjoy a fruitful business relashionship.
I placed my order with some of
My favorite items and got it in
Timely manner:
The prices were very attactive
And the quality is excellent.
I have been a customer for a long time and have not encounter any issues with my purchases.
We will continue to enjoy a fruitful business relashionship.
I placed my order with some of my favorite items and got it in timely manner.
The prices were very attactive and the quality is excellent.
I love the variety available in the different sections because I can purchase for my entire family.
I have been a customer for a long time and I have only good things to say about LightInTheBox.
Keep the good work guys!
I have been a sarisfied customer from day 1.
The variety of products I can choose from is immense: home, apparel, kids, electronics, shoes, sports, etc.
Customer Service is amazing. Quick to respond and so professional, kudos to the team.
I am glad I came across Light In The Box.
I have tried several online websites/Apps and they stole my money. They never sent the items, there is no response to emails and the websites are shut down shortly thereafter.
I am pleased also with the customer service, since I needed assistance and they were prompt and professional.
I am a loyal customer so we will continue to enjoy a fruitful business relationship.
The company made it right for me so give them a five stare rating
LITB has been very generous with their compensation.
However it is the shipping has been the problem. I'm still looking for 2 SHIPMENTS
DHL has one and uses has the other whew!.
The pant is very nice…could have had a bigger size but like them. Not quite true to size.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lieber Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.
Ich habe das Ticket Nr. 102875971 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Es ist mir eine Freude, Ihnen zu helfen!
Aufrichtig,
Megha
Kundenservice Lightinthebox