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LightInTheBoxReviews 13,697

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Italy
1 review
0 helpful votes
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La qualità dei prodotti è ottima e anche le finiture. Prodotti buoni a prezzi convenienti

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Shipping is fast,it took two weeks to get to my house

Date of experience: June 4, 2024
Greece
1 review
0 helpful votes
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Best shop.
June 4, 2024

Thank u for the great caring service.
All our best.

Date of experience: June 4, 2024
Virginia
4 reviews
0 helpful votes
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Beautiful Blouses
June 4, 2024

I really like the beautiful blouses I ordered. They are so colorful and love the quality and material. Would highly recommend this item.

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Urchased a jacket according to the size chart, was way too small….cannot return for full refund only 10%. Very unsatisfactory

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856845 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Colorado
1 review
0 helpful votes
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Sizing is a problem
June 4, 2024

Two dresses did not fit their size marking even remotely. Suppose to be 3 Xs and they were no where near close to that size. More like x large or maybe a 1x. Read review on another one so ordered larger 6x and it fits

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Iowa
2 reviews
1 helpful vote
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Undecided
June 4, 2024

Took forever and high shipping. Otherwise the experience was fine.

Date of experience: June 4, 2024
Kentucky
1 review
0 helpful votes
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Awesome service
June 4, 2024

Awesome service great prices Super products received

Date of experience: June 4, 2024
Louisiana
1 review
0 helpful votes
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Mixed Bag
June 4, 2024

Some of the items are just perfect! And others, like some mini dresses in small are baggy and look like night gowns. Items are priced well. Quality is fine for daily casual wear.

Date of experience: June 4, 2024
Florida
2 reviews
0 helpful votes
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Shirt sizes are inconsistent
June 4, 2024

I recently purchased two XL shirts from LightInThe Box and only one of them fit correctly. I completed a questionnaire and advised of the issue. However, instead of offering to exchange the shirt for another size I received a $.80 credit towards a future purchase. That was total BS and I will not purchase from them again.

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Texas
2 reviews
0 helpful votes
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Product Value
June 4, 2024
Updated review

Whatever product that I order from Light in the Box always surprises me of its great quality. The price is the icing on the cake.

Date of experience: June 4, 2024

Always pleased
December 12, 2023
Previous review

Every time that I order from Light in the Box I am pleased with the products. They are unique and well fashioned.

Date of experience: December 12, 2023
Canada
1 review
0 helpful votes
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Satisfaction achat
June 4, 2024

Achats excellent grandeur parfaite très bonne qualité

Date of experience: June 4, 2024
VI
3 reviews
0 helpful votes
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Of the 4 products I purchased, one was garbage. Took forever to ship and receive

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Times of delivery!
June 3, 2024

The only 3 problems I have ran into are times of deliveries & if I put in more than 1 order they always have a problem! As to what's on ordered! I've recieved at least one item I did not order & they show my white shorts with double Red Scalet macaws on them they show delivered & I have not recieved them but have paid for them in fact I just ordered another white pair & a black pair! So I'm still sitting here with my great looking white lien shirts & pants but is it all worth the time & problems with some of the products don't look like the quality of your website cloths! Especially those rayon shorts they look tougher like Kaila or cotton! I like my shorts but I don't like the way you show them on you sales & website! You asked & I have responded! & I will be doing other buying but I will never order a t-shirt! I prefer the lace ups & button up TEEs are for kids & im a senior & I doubt if anyone over the age of 30 would be buying tee-s! Unless they are mislead!thank you let me know how things are going! & I hope y'all are doing fine! Thank God your not TEMU! Gene Hoskins 6/3/24

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Dresses
June 3, 2024

I received everything accordingly to my order. Sizes fit me perfect.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Refunds an returns.
June 3, 2024

After 1 order i tried to return. I was told not to return it to shipping. Okay get that but no address was supplied. Also was told to send to Asia. No address. Sent all of the first two orders taped together to the address that answered once in California. With a signed an receipt on acceptance. I didnt think their sizing was right.
I have 1 pkg to return. I do have 2 i ordered different sizes. I am hoping my credit card gets credited with in a reasonable amount of time. I do like your fabric options and style.
That address returns needs to be straightened out.

Date of experience: June 3, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102852609 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Georgia
1 review
0 helpful votes
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Awesome Shoes
June 3, 2024

I love my new green shoes! The fit and style are perfect.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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I like this company
June 3, 2024

They have a large variety of products, the quality is usually very good and the prices are incredible.
I purchased 2 new shirts and they arrived on time and were packaged well. The fit is very good and they look quite stylish!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Like your products
June 3, 2024

I am going to be using your company pretty much every month

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Shirt Return
June 3, 2024

I've requested a Return on my Purchase of a Shirt, over 30 days ago... and still have not received a Return Policy Confirmation... still waiting...

Date of experience: June 3, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102852612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox