LightInTheBox

I ordered face masks on April 5th, paid extra for fast DHL delivery, and "insurance". Not only the package has not been delivered but the initial DHL tracking showed "returned to shipper", after which they provided a fake tracking ID from supposedly Netherlands Post Office (for a delivery from China to Canada!?!), just so they don't have to issue a refund. I wrote to them on April 28th and requested the order be canceled and a refund. Since then they haven't replied to a single of my messages to customer service. They just pretend the problem doesn't exist, so they don't pay a refund.
AVOID. AVOID. AVOID. I cannot stress this enough: avoid like the plague if you don't want to lose your money and waste your time trying to communicate in a normal way with them.

Picture showed nice pink skort. Fluorescent ORANGE skort arrived. Very cheeply made and NO pockets on any of them! NO way to contact company. Do NOT order from this company. I never do reviews but this was so disappointing, I felt I had to. Hopefully warn other people.

I have ordered from Light in the Box many times without any trouble. This last time THEY sent me the WRONG top. Then it is very hard to get through to them. They have only a few options, a return, or discounted "coupons" or whatever they call them, where they only give you part of your money. Knowing I'm from Canada, they knew I didn't like what they sent but still did not want to pay to ship it back to them. It's a RIP off, especially when it's their FAULT.

I understand the clothes are shipped from China and the return shipping is on me. However, the language used when trying to initiate a return is not appreciated. It is clear that this company tries diligently to discourage a customer from returning items. The wording included phrases such as the return could take 6 or more weeks to be received, company could not guarantee it wouldn't get lost in transit, and it could cost me $10-$40 to ship back. I was offered a small discount (5-10%) of the entire order (2 items) if I would keep the items. My total order was about $75 and doing the math it wasn't worth my time or effort to send back the items. I will donate them, and I will not shop this site again.

I received the t-shirt one day and requested a return the same day. It was made out of a weird slinky material and the lettering was blurry. At first I got the run-around. Then they said they couldn't send me a return label but if I would pay $15-$40 to return the $16 shirt, they would reimburse me. Yeah, right! They then said for me to keep it and they would give me some low percentage discount. This company is a scam because you cannot return shoddy product. Buyer beware!

Yet again problems with this "online shop".
I ordered two different orders, paid for with credit card and the payments both cleared (ordered 25 & 30 december and paid for) but still they have not sent my items yet. So that means that when you order something, it will not be sent for another week, eventhough you have paid.

I contacted them and was told that both orders should be sent on the 8th. If not, I should contact them again.

Let me give you all an advice... stay away from this shop. Every order, I had to contact them for one reason or the other. They are NOT worth it. Do avoid.

Supplier came through as advertised on in the time specified. What more can you ask? Who do do do do do do go do do go to go to go do go go go go go go to go go to to go to full go to go to to yell to to to go go

I purchased a dress for a wedding. I had seen it on other sites, but unfortunately I went with LITB! The dress not only did not fit but it also looked horrible on me.
I contacted them for instructions on returning the item and was told that it was "Custom Made". Really? I've seen this dress many times including Amazon...
This was my mistake for trying a new website instead of going with my trusted ones! NEVER AGAIN