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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The products are so diverse. I can find all that time something new to buy in the different categories. I enjoy the quick and very professional customer support that is there for you to make sure you are satisfied with everything you buy.
Delivery was deposited inside and in front of my door on time and timely.
I have never experienced such a cheap and good quality range of products. This combined with a quick and easy understandable service is almost incredible. I hope it will last and be a big part of my wardrobe in the future.
I already wrote a review concerning this item. It was the following: "True to the size. I am European size 36 and it fits me very well. The colour is a little bit lighter than the one on the picture but still nice burgundy. The material it thinner than expected and the dress is cut at the waist, which is not obvious from the picture."
Leur offre d assurance en couverture des frais de douanes si nécessaire est offert a un tarif raisonnable, et ils respectent leur engagement sans aucune difficulté vous n avez qu a leur produire la facture des frais engagés.
J'ai été surpris de la qualité des produits, du matériel utilisé pour confectionner les vêtements. Ils sont, beaux, confortables et les grandeurs respectent la charte fournis.
It as be a great pleasure being on your site and ordering things I like.So far what I received was great.But I item I was not so happy about and that was the first hoody I got,the hood was way to big.Over the head.But other words I like it.And now just waiting for the rest of my order.And to all of you thank you.
Thank you.Everything is great. And the products you send come on time what you schedule it's fantastic and their prices are really awesome keep it up keep up the great work I'll always be purchasing things each month as time goes your company is fantastic thank you very much for allowing me to be with you I'll stay connected with you guys for a long time thank you God bless stay safe and healthy whatever you are and have many good years to come
Absolutely beautiful, arrived on time easy to hang thank you
Every piece of clothing I have ordered has not fit and too hard to return, so I just donated them to welfare, or other charities. Most other items though are reasonably good and good value.
I like the products most of them are polyester, but the colors are vivid on almost everything I've ordered. Almost all the sizes have been true to US sizes. However I'm so nervous about the processing and shipping at the holidays. They always do arrive, but they are coming from China and it takes sometimes a couple weeks to process. Then they have to pass their customs and ours. They tend to sit at our customs for usually over, or at least a week while awaiting pick up before they move in USPS system. If they rush it DHL. I've tried to order at least early November, just to make sure Christmas styled clothing gets here in time to wear them before Christmas.
No idea what the points are for. I've written three times to ask.
SLOW SHIPPING
CANCELLING MY ORDERS
NO CUSTOMER SERVICE
Prices on the site vary widely but are rising rapidly. There are currently lots of great deals and really good merch mixed with some pure junk and a fair bit of deceptive photography that makes things appear better and bigger than they really are. Check the size of all items as even clothing sizing varies quite a bit. Overall it's a very good but be careful about what you buy.
I ordered a sweater and dress a size up because I wanted a loose look like the pictures, however, they fit me "just right". I like the style, but wish it was bigger. I normally wear a size medium and purchased large. I should have gotten extra large. I wanted to exchange it, but never got a response.
Bought the snow print pants, along with the snow print jacket. Both are lovely the colors are vivid and the jacket is plush and warm. The pants are a good fit, despite the guess work of the sizing chart. The pant material is a thin polyester, so not warm at all.
Quick efficient turn around shipping product. Lots of various things to choose from. Sizes are close in there description, depends on the item. Overall very happy with everything.
C'est toujours un petit plaisir de découvrir ce que l'on a commandée. Pour moi les grandeurs sont habituellement comme un gant!
Pour Noël, j'ai commandé quelques vêtements.
Merci de votre attention!
Articles de bonnes qualités, et satisfait du délais de livraison. Merci!
I requested a credit for the backwards shirt that won't be worn. I was offered credit towards another purchase but don't want just a credit on my card. Hope this will be done the delivery was slower than expected.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102142750 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bon produit, bonne taille et bonne grandeur...
The deliveries can be a little slow. But the prices and the quality of the clothing is very good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
Thank you for contacting us.
The Points are different from rewards and store credit. The points can be used to exchange for discount coupons on the App.
Users of our APP can earn points if they check in once a day and receive points immediately.
You can get more points by continuous check in (If you missed check-in one day, the points you can get will restart as the first day).
You will get 15 points everyday if you check in consecutively ≥ 5 days.
Note: Customers can turn on a reminder ("Remind me") for the check in, but the version of the APP should be over 8.12.0 to get this set up.
If you need further assistance, please feel free to contact our customer service, which is available 24*7.
Regards
Megha
Lightinthebox