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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Nur wenn die bestellte Ware in Farbe oder Design abweicht von der Abbildung auf Ihrer Webseite bin ich enttäuscht - leider schon 3x vorgekommen - deshalb nur 4 Sterne
Qualität entsprach voll und ganz der Produktbeschreibung. Sehr schnelle und unkomplizierte Lieferung. Preis-Leistungs-Verhältnis sehr gut. Gern wieder!
I enjoy this hat almost every day the last months and Iam very satisfied with it. I attatched a string so it doesn't fly away because of the wind.
Repurchase of two items that I can't live without and I didn't have enough of.
Warm fleecie pyjamas, lightweight and warm. Linen trousers, perfect for the summer.
Both arrived at the same time in 10 days door to door (Portugal)
Although the delivery timing was a bit long, I am very satisfied by the quality of the tile sticks, which were easy to assemble and look nice
I ordered a skirt and shirt for an event. Found out after i placed the order that it would not arrive until following week. I had to go buy something else to wear at last minute. When order did arrive the shirt was shabby looking and the skirt was so long even with heels it would need to be hemmed.
I inquired about returning due to no longer needing and not happy but was told i would have to pay$30-40 to return them. The only reason i wudnt have to pay would be if it were stained or torn or something that was fault of company. Plus the run around trying to even find help with questions. This company sucks. Never order. Im out $66 and no way to get it back.
Item arrived promptly but did not work. Was put on charge overnight and still failed to work.
After initial apologies, I have heard nothing regarding a refund.
Would not purchase from Light in the Box again.
Dear Andrew,
Thank you for your review.
We have initiated the refund of USD 32.35, as promised to you.
The refund will be sent to your card which you used to pay for this order. It usually takes 1-3 working days to be processed by us. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time: http://litb.cc/l/wZRm
Please feel free to get in touch if you need further assistance, we are glad to help!
Sincerely,
Megha
Lightinthebox. Com Customer Service
Die Qualität der gelieferten Ware ist gut. Die Lieferzeit ist aber relativ lang. Warte auf die nächste Bestellung.
J'ai reçu un ensemble complet dans le deuxième colis et je suis agréablement étonnée que l'on m'a dit de garder le deuxième haut C'est pas courant mais c'est sympa Cordialement
Foi boa! Gostei sempre que o produto me agrade voltarei a fazê-lo para já não necessito de mais nada quando isso a contecer não isito em pedir novos produtos..
This toy is OK generally. But the movements of its are very different to the movies version. And one more, it is very noisy - the switcher of sound would be recommended.
After a order ive got a bikini who didn t fit now normal size and de size L was realy very smal a child of 10 years wouldnt fit i orderd also another bikini and costumerservice they changed for me the size from L in XL and this bikini was good normal size thank you!
Jag älskar alla kläder även min son älskar sina kläder jag köpt från er, snabb leverans bra priser bra storlek både på kläder och skor
Cela commence à faire un moment que ce site me permet d'offrir des cadeaux originaux et jusqu'ici je n'ai pas beaucoup à redire...
The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price
Merci pour la l'écoute et la rapidité du service client. C'est vraiment rassurant.
Ma commande s'est très bien passé. Surtout que l'article est vraiment beau et confortable.
Encore merci
Non tutto e possibile aquistatre molti prodotti non possono essere aquistati in svizzera
Très beau costume, très bien taillé
C'est parfait
Bought quite a few items from the AppStore, the services is great, kept updating me on the latest journey of my purchases. As a matter of fact most of my purchases arrived earlier than expected.
I'm very satisfied with the quality of the products, just as advertised.
Krásné zboží, velmi příjemný materiál, velikost odpovídá tabulce - doporučuji
Krásné a pohodlné lodičky nejen pro taneční, ale i ostatní slavnostní příležitosti
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103470582 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox