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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Gode produkter uden fejl langt vedre end jeg havde forventet
Goods consistent with the description. I recommend
My order # order *******
Took super long to get to me... I order Dec 29,2023 and got the first package on Jan 20,2024... I still haven't received my second package yet, it is at my airport going through customs. They had to put my items in two packages.
My products had to be shipped in two different shipments, took a REALLY long time to get to me.
I ordered Dec 29 and didn't get my first package till Jan 20, and my second package I am still waiting on. And today is Jan 23 still don't have it. I know it will come soon it is at my airport... BUT wow... this was sure long time waiting.
Was easy to order my items from Light in the box,
I received everything on time, and in good condition.
I have ordered different types of shirts, all of good quality, however the sizes do not match... one XL is not the same as another XL. Delivery takes about two weeks, which isn't bad coming from China to Canada.
The order was as expected, and delivered on time. I will use LightIntheBox again in the future!
Très facile et simple à compléter ses achats lorsqu'on suit bien les instructions.
Toujours été très satisfait des produits et de la rapidité de la livraison.
J'ai toujours été très satisfait des commandes placées chez Light in the Box. Ce sont de près bons produits, les polos et t-shirts sont élégants. Les promotions sont très avantageuses, c'est à surveiller.
Sorry but I have already sent in my review earlier. I was very pleased with the products that I received. Thank you, Cheers, Gary.
I like the site cause I get in time mostly and last time I never received an item they gave me 20% off my next purchase. They have very cheap stuff.
I ordered 4 items. 3 of them I need to return and have completed your return request but have not heard back from you. This is very frustrating and I would not order for recommend you.
I have ordered several shirts. Thay are good quality and the colors are very vibrant. The only thing I wish you could improve is your shipping time.
This is a beautiful jumpsuit. The red is actually a rich wine color. The size was perfect. I did not realize the waist was going to be quite as high as it is but it does describe it as being high waisted in the write up. Regardless it is quite lovely and I am very pleased with the product.
I have purchased 3 pairs of short pants from this company. Each time, they were sent very quickly and the quality is outstanding.
Livraison rapide, les tailles sont exactes, articles très peu chers. Aucun souci
Megfelelő áron, gyors szállítással érkező küldemény amely hasznos a háztartásban. Köszönöm
If I have a question about an order, Light in the Box is very quick at getting back to me and they always have the answer.
Same item as other sites and less expensive. Fast shipping.
Item just as described, good quality and fits perfectly.
Shipping fees are very high and have to make sure you're not going to want to return anything. Returns are a rip off
In the main, everything I have ordered has met or exceeded expectations. The customer service & shipping (with an updated tracking report) is one of the best in the industry.
The quality of items and sizing is inconsistent. The delivery time is regularly later than the estimated timeframe stated at checkout. I am often dissatisfied & hesitant to place future orders.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service