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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Shirt is great material and the graphics are amazing!
I'm kept updated on shipping status and the products I've purchased are very good quality.
I bought a Christmas sweatshirt and it is now my favorite clothing it. It is fur lined and so soft. True to size. It zips up and has a hood. Great for indoors or outdoors!
Any time I order anything from Light in the Box I'm always pleased. Every now and again clothing sizes may vary from a little too small or large, but for the most part, no complaints. Quality and cost is a big plus for me and they check both boxes.
Great price and the fabric is ideal for Florida winter weather, A wonderful Christmas present of son, son-in-law and Husband.
Easy to find what you need. A lot of categories to choose from. Good prices.
Delivery as promised.
The jackets I purchased were ok. However the pictures are VERY misleading. The material and color are not true to the picture
I ordered a sweatshirt & it looks perfectly. Exactly what I was expecting. I have just recently placed another order and will let you know when I get it.
Not the best neither the worst.
Taking into account that we are in the month of gifts (December) I can say that I am satisfied.
The products were mostly to my satisfaction, but the size was not always suitable and the function of one kitchen oil spray is absolutely bad, the spray level cannot be used.
Recommend, Purchased a few things and very happy with everything. The odd one I complained about the resolution was very fast.
I have ordered lot of items, both for myself and as gifts. Love the variety that is available. Didn't realize I needed something until I saw it in Lightinthebox. Thanks.
Den var perfekt och den passade alldeles perfekt och ett väldigt snyggt utförande
Io ordino spesso e alcune volte sono molto soddisfatta della merce la prova è che continuo a servirmi da voi.
Però aimè altre volte aimè il prodotto non è conforme alla raffigurazione, cioè io ordino un vestito con una determinata stampa e ne arriva un'altra...o un imaglione con taglio particolare e arriva più corto e la manica 3/4.
Questo è triste xché per averli si paga molto per la spedizione...
Very easy to order. Everything has arrived with no damage to anything which is really nice. The clothes are super cute. They are polyester so do not shrink, something to think aboutwhen ordering. For the USA order exactly whatever size you normally buy at stores here. If you have broad shoulders or thicker arms order a size up for shirts. Overall, I have been extremely pleased with my purchases and with the ease of dealing with this store.
I bought 2 clothing products.
The sweaters where deliverd on time. Neat in the package. The website is easy in use to choose the products you like. The prices are compatible with the products so not to expensive. Much gratitude for this website!
I would tell all my friends about lightinthebox.
J'aime la livraison qui arrive toujours a date et très souvent avant et votre service...Merci
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235625 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox