On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Completely dissatisfied. The item I ordered was way too short and there is no place on the website with return instructions. Not so much as a phone number for customer service.
I am very comfortable in doing my shopping LTB.
The price is very reasonable, customer service is excellent. I will keep doing it.
Light in the box has great gift ideas for the whole family. My wife will love all the great items with cute dogs.
Ordered approximately November 20…. Still have not received… had to re-order as it's a gift for my granddaughter… important to her.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My third item has not arrived yet and the black jacket all the snaps came off when you opened it
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235616 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Vast amount of products, prompt delivery, tracking of shipments in details.
I have ordered multiple times from Light In the Box since they have distinct product lines unavailable through other sources. The products are always 'as described' and the delivery is always timely
Il vestito mi sta bene la taglia è giusta devo solo scorciare un po i pantaloni ma questo è normale
I would like to say that it was a nice experience buying from your site at bargain prices and value for the the money I spent,will be looking forward for my next expirience.
Tout était parfait: La livraison, le produit, etc.
Les vêtements étaient de très bonne qualité et exactement comme affichés.
Très beau produit. Les couleurs sont très belles. Le matériel est très mince. Le rapport qualité/prix est adéquat.
Timely. Good product for the price.
Always check the sizing chart, read reviews
Glad I checked the sizing charts. Everything was a perfect fit.
I love the great options I get when exploring on this app.
I find it difficult ordering adult clothing because of the sizing differences. They do not offer width sizing on the shoes and boots. I have had better luck with children's sizing. You must also keep an eye out for their sales. I like to order several items at once and even though I put it in my basket when advertised I don't always submit the order that day and then miss out. Also regular shipping can take a few weeks.
Shirt is great material and the graphics are amazing!
I'm kept updated on shipping status and the products I've purchased are very good quality.
I bought a Christmas sweatshirt and it is now my favorite clothing it. It is fur lined and so soft. True to size. It zips up and has a hood. Great for indoors or outdoors!
Any time I order anything from Light in the Box I'm always pleased. Every now and again clothing sizes may vary from a little too small or large, but for the most part, no complaints. Quality and cost is a big plus for me and they check both boxes.
Great price and the fabric is ideal for Florida winter weather, A wonderful Christmas present of son, son-in-law and Husband.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service