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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Je ne suis pas d'accord avec cette boutique, car elle me doit 4 prélévements, de 44e01 qui soit disant sont remboursées alors que sur le compte de ma banque, je vois 4 fois 44e01, dans mes prélévements, mais, ma banque, quand il y a un remboursemment ou plusieurs, ces derniers, sont en couleurs vert, et pour l'instant ce n'est pas le cas, et celà dure depuis, le 03/12/2023, cordialement.
Madame Duhamel Daniele
The shirt is not even remotely close to how it looks in the picture. The picture shows it longer and with sparkles on the wine glass and it calls it a t shirt. The material, the size and the description are terrible. I will never ever order again from light in the box
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235601 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Consistently inaccurate sizing issues and little ability to rectify. Don't recommend
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235605 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Excellent...can't wait until I have everyone at the house for Christmas...am going to invite the family to pick out a gift from the e-mails
After positive, quick results of first order; pleased with quality and likeness to website…
Now I'm waiting on my 5 th delivery this month! Usually Leary of price busting sites, LightInTheBox has impressed me…
I saw the Christmas men's shirts and was instantly excited. I'd never seen that selection or the designs etc. gave a whole new interest level in Christmas clothes. I followed the measurement guide. Made one order just to try it out. Got my shirt a little better than stated for delivery time and it fit as per the size guide.
I love the unique line of designs.
I then ordered more. Waiting for them now. Excited to show them off.
Shopping through light in the box is very interesting.
Hope for a quicker delivery.
Meestal verlopen mijn bestellingen correct.
Veel keuze van artikelen, van alles en nog wat kan je er kopen.
I place an order. It arrived after about three weeks. The Henley shirt was perfect. The jacket-not so good. The sleeves were too short. To return the item, I had to send it to China versus the New Jersey warehouse where it came from. The cost was about the same as the cost of the jacket. Customer service is good, but the return policy...not so good.
Everything came in in a timely manner exactly what I ordered no problems
Comunicazione eccezionale
Spedizione velocissima
Venditore oookkkkkk!
Recently, I noticed this new online store called Light in the Box. One Christmas shirt has attracted me and I bought it. Until my purchase delivery, I was notified many times by emails about shipping and delivery progress. This made me feel good about this company and it gave me confidence that my parcel will be delivered in time.
So far I have eventually received all items I have ordered, but a couple I had issues with that didn't show up when they were supposed to!
Company did call me directly about one order and asked if I had received it? Which I hadn't and they shipped the order again and I finally got it. Another order I checked the tracking number and I got a message from the Post Office that the shipping label was counterfeit and the order I was getting was seized by the Post Office and I wouldn't get the item.
I attempted to contact Light in the box about this issue and I couldn't get through to anyone from the company and left me to wonder if I ever get my order or not? Eventually the item I ordered did show up though!
Only issue I have with this company is there's no easy way to reach out and talk to anyone from this company. You have to take it on faith your items you ordered will eventually show up! Maybe the company will call you and check to see if you received the order eventually as well? Like I said, so far I have got all the orders I have bought eventually! The company seems to be honest at least, they just need to work on their customer service issues where customers can actually reach them when there's a problem! Other than that, I have no complaints!
Items I have bought have showed up eventually, some sooner than others! Good points for Light in the box contacting me directly to see if I had received one of my items? Which I hadn't, so they shipped the order to me again and I finally got the item.
Bad issue is there does not seem to be any way to contact this company yourself? If you haven't received an item their system won't allow you to talk to anyone about any issues you may have? For example one item I checked with the tracking number came up with a message from the Post Office stating the shipping label was counterfeit and my order was seized by the Post Office and I wouldn't receive the item. Tried to contact Light in the box about this issue and couldn't get thru to anyone from this company. But I still did get the item eventually! If this company had an easy way to contact them, I would gladly recommend this company. But with no way to contact them if you have a problem? I have to say use this company at your own risk and hope for the best! It can make you very nervous if you're going to get a order you paid for or not, when you find a problem and you're order hasn't showed up and you can't ask this company what's going on? Especially when the tracking number comes up saying the shipping label was counterfeit! Whether it was or not, I have no idea? But light in the box did ship the order again and I did finally receive it!
Company seems to least be honest and tries to get orders to customers. They just need to have a way for customers to easily contact the company when problems arise!
I am very satisfied with the quality of the products I purchased. Delivery was a bit slow but tis the season.
I had to go by my self to take ************** and ************** orders due to long delay. Dont use Taxydromiki again please. Otherwise all OK. Thank you.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I was very pleased with the items purchased from LITB. Everything arrived in a timely manner and in time for the holidays.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons honnêtement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client