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LightInTheBoxReviews 13,697

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Insatisfait du produit
January 9, 2024

Note: Veuillez communiquer avec moi en français s.v.p.

Date of experience: January 9, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket # 102310548 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aide!

Sincèrement,
Megha
Service client Lightinthebox

Illinois
1 review
0 helpful votes
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Told jacket 🧥 is coming but not told whenever and can't wait much longer

Date of experience: January 9, 2024
Illinois
1 review
0 helpful votes
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CRAPPY RETURN POLICY
January 9, 2024

BOUGHT WHAT WAS SUPPOSED TO BE A 2XL SHIRT AND IT'S BARELY A LARGE WANTED TO RETURN BUT THEY WANT YOU TO PAY $40 FREIGHT TO RETURN WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN

Date of experience: January 9, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102310564 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

New York
1 review
0 helpful votes
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LOOKS LIKE POODLE HAIR.
January 9, 2024

The wigs looks nothing like the picture. Poor customer service.

Date of experience: January 9, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102310566 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Romania
1 review
0 helpful votes
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Fair products but
January 9, 2024

The clothing items have the same labeled size but significantly diferent real sizes. Also the colours are not as in the pictures.

Date of experience: January 9, 2024
Sweden
1 review
0 helpful votes
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Missnöjd leverans
January 9, 2024

Jag får ett sms att varorna ligger i brevlådan men den är tom å inga paket

Date of experience: January 9, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Kära kund,

Det här är Megaha, handledare för kundservice, Lightinthebox.

Vi ber uppriktigt om ursäkt för det som hände. Vi hedrar dig som vår uppskattade kund, och vi hoppas ärligt att du kan få en enastående shoppingupplevelse här.

För att lösa ditt problem, skulle du vänligen ange din e-postadress som används i köp- och beställningsnummer, så att vi kan sikta på att ordna en lösning så snart som möjligt?

Vänliga hälsningar
Mega
Kundservice

New York
1 review
0 helpful votes
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Save your money
January 9, 2024

Item was completely different than what was advertised. 2xl size means they don't " scale" properly. The image they advertise is probably a small...when going large sizes the laces stop halfway up the garment. It looks like something young gay men would wear in a gay sexclub. Deep v neck. Very gay.

Date of experience: January 9, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102310572 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Indiana
1 review
0 helpful votes
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Love the lights for Christmas
January 9, 2024

Ordered 2 items for my brother and wife. They love their little Christmas tree and the Willow lights

Date of experience: January 9, 2024
Florida
11 reviews
14 helpful votes
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Better than expected
January 9, 2024

Recently purchased two articles described as T-shirts but they are so much nicer and more versatile than the description. I like both very much and can dress them up with nice slacks or emphasize the casual in jeans.

The purchase process was easy, delivery on time, the small size perfect for my frame and the material very comfortable.

These were my first buys from LightInTheBox but they will not be my last.

Date of experience: January 9, 2024
Canada
1 review
0 helpful votes
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Wrong colours
January 9, 2024

The sizes of my turtle neck sweater was not the same. The black is too tight and I can't wear it. Also you have NOT send me the right colour. By the I live in Canada and NOT England so don't send me your advertisement with the English Pound. We use here Canadian Dollars

Date of experience: January 9, 2024
Texas
2 reviews
0 helpful votes
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Clothes
January 9, 2024

Good quality clothing. Usually fits to size and is as seen on site.

Date of experience: January 9, 2024
Ohio
1 review
0 helpful votes
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Price worthy shopping
January 9, 2024

The jury is still out awaiting my sweaters which are taking longer than anticipated

Date of experience: January 9, 2024
Florida
1 review
0 helpful votes
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Amazing
January 9, 2024
Updated review

It's like Christmas every time I receive a package. I have had amazing experience with this company. Customer service is top-notch. I have had to change orders for sizes after I've placed the order. I have had no problem changing order sizes after I placed the order. Customer service is quick to respond Quality of products above and beyond. You need to make sure you read reviews and thoroughly check size chart. A whole order sizes larger than you take.

Date of experience: January 9, 2024

Unbelievable
November 21, 2023
Previous review

I have been purchasing products with Light in the box for 2 months. Have had so much fun shopping. It's been like Xmas waiting for my packages to see what I've received. So far have been very happy with everything I've gotten. And customer service has benn Great! I'm

Date of experience: November 21, 2023
Canada
1 review
0 helpful votes
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EVERYTHING NEW
January 9, 2024

For many years I couldn't wear nice clothes, because nothing fit. Now I have lost a lot of weight. So I needed all new clothes I found Lighting in a box. It wasn't too expensive and the clothes are stunning. Would recommend this sight to all of my friends and family.

Date of experience: January 9, 2024
Belgium
1 review
0 helpful votes
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PERFECTE LEVERING
January 9, 2024

KEN ZE REEDS LANG EN NOOIT KLACHTEN GEHAD! EVENALS MINI IN THE BOX DENK ZELFDE WEBSITE OF VERGIS IK MIJ?

Date of experience: January 9, 2024
Virginia
2 reviews
0 helpful votes
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US sizes are not the same
January 9, 2024

Shorts and shirt looks amazing and quality seems good. My issue was USA sizes are not the same. Clothes are cut smaller. I will say the company made things right 😁. I will still use the site and buy more clothes.

Date of experience: January 9, 2024
Finland
1 review
0 helpful votes
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Mostly good quality
January 9, 2024

I have bought several blouses and sweat shirts and been very happy for those. Only two items I received which didn't fit so well but can be used.
My friends have also started to purchase from here after they have seen my sweat shirts.

Date of experience: January 9, 2024
NL
1 review
0 helpful votes
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Een tevreden klant
January 9, 2024

Bijna alle kleding past perfect en is zoals de beschrijving aangeeft,mooie stoffen en designs.
Alleen ik bv. Rokken bestel dan staat erbij één maat maar die vallen heel erg klein uit dat is me twee keer overkomen en dan kom ik er niet in,dat is zonde want het waren mooie rokken en die heb ik dus weg moeten geven, maar verder ben ik zeer tevreden over jullie kleding en daarom ga zo door.

Date of experience: January 9, 2024
Finland
1 review
0 helpful votes
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Helppoja ostoskokemuksia
January 9, 2024

Arvostan suuresti hyvää asiakaspalvelua ja ostosten tekemisen helppoutta. Myös muut asiakkaat vaikuttavat ostopäätöksiin. Olen ollut tyytyväinen kokonaisuuteen.

Date of experience: January 9, 2024
Singapore
2 reviews
0 helpful votes
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Excellent products and service
January 9, 2024

All the items ordered were exactly what I wanted, right size and also the price was reasonable. Products was delivered promptly and efficiently.

Date of experience: January 9, 2024