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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Told jacket 🧥 is coming but not told whenever and can't wait much longer
BOUGHT WHAT WAS SUPPOSED TO BE A 2XL SHIRT AND IT'S BARELY A LARGE WANTED TO RETURN BUT THEY WANT YOU TO PAY $40 FREIGHT TO RETURN WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310564 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The wigs looks nothing like the picture. Poor customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310566 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The clothing items have the same labeled size but significantly diferent real sizes. Also the colours are not as in the pictures.
Jag får ett sms att varorna ligger i brevlådan men den är tom å inga paket
Kära kund,
Det här är Megaha, handledare för kundservice, Lightinthebox.
Vi ber uppriktigt om ursäkt för det som hände. Vi hedrar dig som vår uppskattade kund, och vi hoppas ärligt att du kan få en enastående shoppingupplevelse här.
För att lösa ditt problem, skulle du vänligen ange din e-postadress som används i köp- och beställningsnummer, så att vi kan sikta på att ordna en lösning så snart som möjligt?
Vänliga hälsningar
Mega
Kundservice
Item was completely different than what was advertised. 2xl size means they don't " scale" properly. The image they advertise is probably a small...when going large sizes the laces stop halfway up the garment. It looks like something young gay men would wear in a gay sexclub. Deep v neck. Very gay.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102310572 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 2 items for my brother and wife. They love their little Christmas tree and the Willow lights
Recently purchased two articles described as T-shirts but they are so much nicer and more versatile than the description. I like both very much and can dress them up with nice slacks or emphasize the casual in jeans.
The purchase process was easy, delivery on time, the small size perfect for my frame and the material very comfortable.
These were my first buys from LightInTheBox but they will not be my last.
The sizes of my turtle neck sweater was not the same. The black is too tight and I can't wear it. Also you have NOT send me the right colour. By the I live in Canada and NOT England so don't send me your advertisement with the English Pound. We use here Canadian Dollars
The jury is still out awaiting my sweaters which are taking longer than anticipated
It's like Christmas every time I receive a package. I have had amazing experience with this company. Customer service is top-notch. I have had to change orders for sizes after I've placed the order. I have had no problem changing order sizes after I placed the order. Customer service is quick to respond Quality of products above and beyond. You need to make sure you read reviews and thoroughly check size chart. A whole order sizes larger than you take.
I have been purchasing products with Light in the box for 2 months. Have had so much fun shopping. It's been like Xmas waiting for my packages to see what I've received. So far have been very happy with everything I've gotten. And customer service has benn Great! I'm
For many years I couldn't wear nice clothes, because nothing fit. Now I have lost a lot of weight. So I needed all new clothes I found Lighting in a box. It wasn't too expensive and the clothes are stunning. Would recommend this sight to all of my friends and family.
KEN ZE REEDS LANG EN NOOIT KLACHTEN GEHAD! EVENALS MINI IN THE BOX DENK ZELFDE WEBSITE OF VERGIS IK MIJ?
Shorts and shirt looks amazing and quality seems good. My issue was USA sizes are not the same. Clothes are cut smaller. I will say the company made things right 😁. I will still use the site and buy more clothes.
I have bought several blouses and sweat shirts and been very happy for those. Only two items I received which didn't fit so well but can be used.
My friends have also started to purchase from here after they have seen my sweat shirts.
Bijna alle kleding past perfect en is zoals de beschrijving aangeeft,mooie stoffen en designs.
Alleen ik bv. Rokken bestel dan staat erbij één maat maar die vallen heel erg klein uit dat is me twee keer overkomen en dan kom ik er niet in,dat is zonde want het waren mooie rokken en die heb ik dus weg moeten geven, maar verder ben ik zeer tevreden over jullie kleding en daarom ga zo door.
Arvostan suuresti hyvää asiakaspalvelua ja ostosten tekemisen helppoutta. Myös muut asiakkaat vaikuttavat ostopäätöksiin. Olen ollut tyytyväinen kokonaisuuteen.
All the items ordered were exactly what I wanted, right size and also the price was reasonable. Products was delivered promptly and efficiently.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket # 102310548 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox