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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Sent non dimmable globes. Cost us a fortune to install. Wanted us to deinstall and send back which would have cost 4 times the value of the item. After mediation they agreed to refund in exchange for an updated review.
Item described as 100 percent cashmere.
Item arrived is 100 percent polyester.
I have never left a review for any online purchase until now. Never done business with this site before.
This is Customer Service Supervisor from Lightinthebox. We sincerely apologize for what happened and all the inconveniences caused. We promise to take full responsibility of this problem. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22724138 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. You may also keep in touch with us via Private Message here. Thank you for your cooperation.
I have ordered 2 human hair wigs with this company received wrong length so I had to resent them back and I had to pay for that. Also to resent them it took me over 2 months dealing with the most ridiculous employees and finally I got a supervisor who understood me only after I put a bad review. She told me to pay for the package to be resent back to China which I did and it costed me $90 for that plus $650 I spent on the wigs. So after I resent them back and showed them all the details and tracking number etc they refunded me then I bought the other wig with them this time I bought one 16 inches and guess what it took like over 2 months to receive it without any communication even tho I was emailing them with no reply. I finally received the wrong wig 8 inches while I ordered for 16 inches. I emailed them so many times asking why they sent me wrong inches again no reply and the 2 wigs that I resent back to them which were wrong inches as well came back to my address I kept emailing them no reply. I have these 3 wigs I can't use and I'm disappointed and disgusted I don't know why these type of people exist on line market?! Seriously no one should ever purchase anything with this company or any other businesses to initiate with them Cz they will give you a bad name. If you have got a good reputation please don't get involved with this company worse worse company I have ever dealt with in my entire live.
I had an issue with the dresses but it was resolved by the company. I will be using them again, especially since I need custom made garments.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that both dresses did not meet your satisfaction. But we did not stop replying you. Actually we provided you a new solution via Ticket 21633669 on November 30th. However, we did not receive your reply until now. So we were unable to help you further. Hope you understand it.
Anyway, I will re-follow up your case and will help you resolve the problem with our greatest effort. I had conducted new Ticket ID =22704804 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered a Christmas present on 8th Dec for my wife. I ordered it to come days before we moved house but in time for us moving house, but it didn't arrive. Although we had set up redirecting with the Royal Mail, the Royal Mail missed the package, they accept responsibility. I contacted Lightinthebox to explain. I got an automated message explaining that the package will be delayed because of Covid. I messaged them again to explain that that wasn't the issue. I recieved an email from a supervisor explaining he will take charge. I informed them of my new address. They informed me it would take up to two weeks to get the parcel from the Swindon mail office to their warehouse in London. I emailed them again yesterday 45 days after the initial order, to inform them again of my new address. I recieved an automated message this morning informing me that if I do not provide address then the package will be stopped and not delivered. I informed them this morning that I have given my new address three times. I recieved an automated message apologizing for the delay due to Covid. I responded with my address again. Waiting a further response. All I want is the package delivered to my house. If anybody official is reading this then please contact me. Order No **************.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are really sorry that you provided wrong address when you placed this order. Please be noted we need to wait for the package to be returned to Royal Mail warehouse firstly, then we can ask Royal Mail to arrange a re-delivery for you.
Since Jan. 9th, we had contacted Royal Mail many times to ask whether the package had been arrived at the warehouse or not. Their response was always "No". We were only informed by them the parcel arrival on Jan. 22nd.
I have asked our logistics department to request a "re-delivery" for you already. The package will be re-delivered to your new address in Sandbach.
I also had conducted new Ticket ID =22704535 in our ticket center and will provide you more details about the re-delivery later. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I bought two sets of Christmas lights. Neither worked. Difficult to extrapolate the refund process on their website because really the bottom line is they do not want to refund even when the item does not work. Numerous emails will bounce back and forward. Just really trying to wear you down. The lights are cheap crap and inferior quality which I wouldn't want anyway it's a bonus that they don't work. They are only fit for the bin. It's laughable that they actually want me to pay to return them. Good money after bad if you ask me. I don't trust this company so no way am I prepared to continue this with them. A shower of low life criminals.
Dear customer,
This is Freya, supervisor from Lightinthebox. I'd like to follow up your case until it gets resolved with my best efforts. Please don't worry.
In order to look into further your case and provide you with a satisfactory solution, I have also already created a new ticket #22698280 to contact you. Could you please login your account to check my reply?
Thanks in advance for your cooperation and support
Best Regards,
Freya
Lightinthebox
Great' comfortable,
More than i expected
Shiny, elegant truly spectacular
A fost prima data cand am cumparat de pe acest site si cred ca nu o sa mai incerc. Citind recenziile am crezut ca este OK, dar nu trebuie sa te increzi decat in ce patesti tu.Am comandat o perdea pentru Craciun 2020, pe care o sa reusesc sa o folosesc la Craciunul 2021(sper).
Acesta este Supervisorul serviciului clienți de la Lightinthebox. Îmi cer sincer scuze pentru întârzierea livrării și pentru toate inconvenientele cauzate. Voi urmări acest caz și voi rezolva problema, pentru a vă satisface satisfacția.
Am efectuat un nou ID de bilet = 22704324 în centrul nostru de bilete și am oferit soluții pentru cazul dvs. Vă rugăm să vă conectați la contul dvs. De lumină - accesați „centrul personal” - „biletul meu” pentru a verifica răspunsul nostru vă rugăm să țineți legătura cu noi răspunzând la bilet, deoarece toate informațiile vor fi înregistrate în sistem. Multumesc pentru cooperare.
Dodávky proběhly rychle a v pořádku. Materiál zatím super.
My family and i liked the product very much, although the box was a little bit opened there was no harm to it, it was delivered on time and marvellous when lightened, thank you very much, we will follow your other items and advice everyone.
Lightinthebox promptly responded to my concerns with a Xmas return. Thanks for jointly coming to a equatable solution.
Highly recommended not purchasing from Lightinthebox. Requires pictures to return Xmas gifts and then said they could not accept the return. After further conversation, they said they would accept the return though, needed to return the product to China. Totally unacceptable.
Dear customer,
We are sorry that you did not check our return policies before.
Please be noted we don't have any oversea warehouse. Due to the COVID-19 problem, our company was not allowed to establish a return warehouse in US. All customers need to return their products to our return warehouse located in China. We appreciate your understanding in advance.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22709738 in our ticket center and provide a SPECIAL solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know whether you would like to accept it or not. Thank you for your cooperation.
I ordered men's medium size but they are not European size - trousers match description apart from sizing very small - not same as European.
Company have refunded in full ( following negative comments on site) so issue resolved fairly by them and as agreed.
Trousers were fine, delivered as expected but SIZING is an issue beware of this when ordering
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We regret to hear the pants don't fit. But please be advised we are a company serving customers all over the world. So we can't sell the pants in EU sizes only.
In order to help customers pick the correct sizes clothes, we sell our clothes with specific measurements. You need to measure yourself first and then pick the correct size by checking the specific measurements stated in the size chart on each product page. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
After checking, the pants' measurements you ordered are as follows:
Size M- Waist: 28¼-34¾ inch, Hips: 38½ inch, Length: 39¼ inch
If you did not check the measurements when ordering and realized that you picked wrong size for the pants, we apologize for that. While we'd like to help you resolve the problem with our greatest effort.
I had conducted new Ticket ID =22647816 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
The quality of the dresses is lovely. The return issue was resolved well as the customer service supervisor made an exception for my situation. Be aware that all gowns are made to measure whether or not you order standard size or send in your measurements. There are no returns for these.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood us.
Please be noted all our Wedding Events dresses are "Made-To-Measure" products. It did not mean the dresses were made based on your measurements. It means that we did not have any dress in stock. After you placed this order, we asked our supplier to tailor two NEW dresses for you specially.
We also clearly state this information on the product page. You will be easily to find below statement below "Add to Cart" button:
【This is a Made-To-Measure item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.】
Based on our policy, usually we are unable to accept return for non-quality Made-To-Measure products. However, I truly value you as our customer and do really want to help you, so I'd like to find a better solution for you.
I had conducted new Ticket ID =22669411 in our ticket center and provide Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
I read reviews so I thought I was safe to purchase, I was wrong, clothes not true to size at all, I ordered dec 10 didn't get my items until Jan 8, they sent wrong color of a sweatsuit I ordered, I will never order from this site again beware
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Do not buy any clothing from this scam site!
FYI, I wear a XL men's shirt alI day long, I am 6'1" and not obese. I ordered three shirts, three button down and one casual pull over. I used their absolutely erroneous sizing chart and even went conservatively larger just to be safe. What arrived was a mess of ill-fitting garbage. The shirt I wanted the most (BD "button down" 1) was canceled by them and refunded immediately. The rest of the order I only initiated to get free shipping went as follows. BD 2 was marked as XXL on the shirt, and was super tight, like just under a large. BD 3 was a barely a medium at best. The stitching was cracking just handling the shirt and it was four inches short of touching the buttons when I attempted to put it on. The pull over was marked as 5X! It is a circus tent!
I tried in vain to get help from their "customer service". You can not return any items for a full refund. They offer only a 20% toward a new rip off. You are stuck, SOL
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22647592 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
So I ordered two things from this site, here are my two reviews of each product:
1. It's at least the actual thing that's in the picture unlike the other thing I bought off this site. Fabric feels a bit thin. A whole bunch of little pieces of fabricI think were on it when delivered and a smudge of something on the collar that I don't really know what it is. I was happy that it at least shipped something, I was kinda worried that this whole site was fake. But it's real. The site also doesn't allow you to pick a picture for you review, you have to take it in the moment and it kinda just accept and doesn't accept the picture at random, which is why I didn't put very good pictures in.
2. Very clearly not the jacket in the picture. Fabric feels cheap. Not very surprised to be honest. I was happy that it at least shipped something, I was kinda worried that this whole site was fake. I probably won't wear it very much but I'm gonna keep it anyway.
At first i thought the site as a scam, because it looked weird. But when I made the courage to buy something of of it I was surprised to see the quality of the product and that it actually arrived. Very pleased with the experience 5 stars from me!
I purchased two kitchen taps from this company both of which were found to be defective on installation by a certified plumber. Light in the Box have done everything possible to avoid refunding me. When I left a one star review on another website they tried to bribe me into changing it to five stars.
This company is to be avoided at all costs. Please save yourself the pain of buying rubbish goods from them.
Would give 0 stars if I could.
Do not buy from them.
I ordered a gift on December 2nd, paid $10 extra for shipping. Delivery was promised in 3-5 buisness days. It is now almost January 4th and it has claimed to be in Queens NY (about 2 hours from where I live) since December 4th. Quote that it has "left the vicinity". Not anywhere in the site states that they ship from China, I had to look them up. I have ordered things from China and Europe from other sites that have arrived in 2 days. Customer service is not any help. Any time you ask for your order all they say is that its coming. Won't give refunds, nothing.
This website is a complete and total scam. Unprofessionalism at its finest.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22518952 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This company has the nerve to send me a child large winter coat when I ordered a mans 2XL then tell me they will give me a $30.00 credit for future purchase like they are doing me a favor. I will never purchase anything from this company again. They are crooks and need to be put out of business.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We apologize for the coat is not fit. Please be noted that we asked for your own measurements because we wanted to check what caused this problem. While you did not provide the requested information. In this case, we are unable to verify if our coat has any problem.
Please be advised all our clothes are sold with specific measurements. As our size chart is not US size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small.
The coat measurements you ordered are as follows: Bust: 118 cm Length: 80 cm
If you did not check our size chart and realize that you ordered wrong size for the coat, we apologize for that. We'd like to help you return this product. While based on our policy, usually we are unable to cover any shipping fee incurred for the return of non-quality products.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22511013 in our ticket center and provide new Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the bulbs don’t meet your satisfaction. Please be noted the reason we need your cooperation to return the bulbs back to our Chinese warehouse is we need to use the unqualified products to seek full compensation from the supplier. We promise to cover 100% return postage for you.
However, I can fully understand your disappointment and concern. As I truly value you as our customer, I had conducted new Ticket ID =22721255 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.