business logo of LightInTheBox

LightInTheBoxReviews 13,681

3.9

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1490
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Florida
9 reviews
16 helpful votes
Follow John A.
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BEWARE! This site is ONLY a SCAM. Products are VERY VERY late, and there is NO customer service if you have a problem.

Date of experience: June 10, 2025
LightInTheBox F. LightInTheBox Rep
2 days ago

Sehr geehrte Kundin, sehr geehrter Kunde,

Hier spricht Megha, Kundenservice-Leiterin bei Lightinthebox.

Wir entschuldigen uns aufrichtig für den Vorfall. Wir schätzen Sie als unseren geschätzten Kunden und wünschen Ihnen ein angenehmes Einkaufserlebnis.

Um Ihr Problem zu lösen, geben Sie bitte Ihre E-Mail-Adresse und Bestellnummer an, damit wir schnellstmöglich eine Lösung finden können.

Mit freundlichen Grüßen
Megha
Kundenservice

Finland
1 review
0 helpful votes
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Women's Maxi Dress Paisley
August 20, 2025

The dress is as shown in the picture. The fabric seems to be good and the size quite in accordance with the size guide and thus a perfect fit. I am satisfied with the quality and the price of the dress and have already placed an order for another one!

Date of experience: August 20, 2025
Italy
1 review
0 helpful votes
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Scelta eccellente!
August 19, 2025

Materiale arrivato ragionevolmente nei tempi previsti. Informazione giornaliera delle fasi di spedizione. La qualità del prodotto ha superato le aspettative. ECCELLENTE il rapporto qualità prezzo!

Date of experience: August 20, 2025
Brazil
1 review
0 helpful votes
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Good Products
August 19, 2025

I've been delighted with all the night dresses that I've got.
The cost of the dresses x benefits were excellent

Date of experience: August 19, 2025
Germany
1 review
0 helpful votes
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Ich habe 2 Leinenhosen bestellt und die Lieferung auch zeitnah erhalten. Alle stimmte, die Farben, die Maße, die Länge nur waren z. B. die Nähte der Taschen innen nicht komplett und wurden vor Ort nachgenäht. Es war nicht sichtbar daher kein Problem für mich aber ich pflege ehrliche Antworten zu geben.

Date of experience: August 19, 2025
Mexico
1 review
0 helpful votes
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Nice products, great prices
August 19, 2025

Products are good quality, buying through the app was easy, lots of choices. I would definitely buy again.

Date of experience: July 28, 2025
NL
1 review
0 helpful votes
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No user guide
August 15, 2025

When i buy lamps or machines, most times there is no user guide. That makes it difficult to use them.

Date of experience: August 15, 2025
NL
1 review
0 helpful votes
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Nice
August 15, 2025

It feels good and the print is fantastic
Low price! And it is wearable andi the site is very clearing in information

Date of experience: August 15, 2025
France
1 review
0 helpful votes
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Renvoi commande
August 13, 2025

Photos prises très attirantes mais à la réception de la commande, la qualité des tissus est décevante.
A l'essai déçue du rendu.

Date of experience: August 13, 2025
LightInTheBox F. LightInTheBox Rep
1 week ago

Cher client,

Je suis Megha, responsable du service client de Lightinthebox.

Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les plus brefs délais.

J'ai créé le ticket n° 103687964 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.

Au plaisir de vous aider!

Cordialement,
Megha
Service client Lightinthebox

Switzerland
1 review
0 helpful votes
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Lights
August 12, 2025

Super easy to find all i needed and quick shiped.
Product was even extendable with more of its kind but no extracharge for de needed parts you could grow it without know it.

Date of experience: August 12, 2025
Spain
1 review
0 helpful votes
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El articulo cumple exactamente con lo que se anuncia, es fácil de instalar y la experiencia de compra ha sido excelente. Recomendable

Date of experience: August 8, 2025
France
1 review
0 helpful votes
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Bin Überrasche wie gut diese Artikel sind! Und was den Preis Angeht nur gut im Angebot.
Werde weiter auf Angebote achten und mit Sicherheit wieder Einkaufen.

Date of experience: August 6, 2025
Czechia
1 review
0 helpful votes
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Šaty jsou moc krásně ale nesedí mi Chtěla jsem vrátit ale nelze.porad nabízejí jen slevu na další nákup ale na co mi budou šaty které mi nejsou přes prsa. Takze když koupit tak bez možnosti vrácení nebo výměny Ja asi nakupovala naposled

Date of experience: August 5, 2025
Germany
1 review
0 helpful votes
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Gute qualität mit groszer verspätung. Das zeichnete Eure sämtlichen lieferung aus. Das ist Euer groszes negativum

Date of experience: May 8, 2025
Norway
1 review
0 helpful votes
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Zapatos
August 3, 2025

Excelente calidad y elegancia. Esta es la segunda vez que hago la misma opinion, sobre el mismo producto

Date of experience: August 3, 2025
Italy
1 review
0 helpful votes
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Ordinato due modelli di camicie di lino, ricevute due misto lino cotone e due misto cotone poliestere

Date of experience: July 22, 2025
LightInTheBox F. LightInTheBox Rep
3 weeks ago

Gentile cliente,

Sono Megha, responsabile del servizio clienti di Lightinthebox.

Mi dispiace molto per l'inconveniente. Ora riceverà assistenza personalizzata in tempi rapidi.

Ho creato il ticket n. 103671484 per il suo problema. Il messaggio verrà inviato al suo indirizzo email relativo all'account LITB. La preghiamo di esaminarlo, resteremo in attesa di una sua risposta.

È un piacere aiutarla!

Cordiali saluti,
Megha
Servizio clienti Lightinthebox

Norway
1 review
0 helpful votes
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Easy and fast
July 31, 2025

Easy to find what I needed.
Good quality on the bag, good to use in my every day life but also on a weekend travel or holiday over a few days.

Date of experience: July 31, 2025
Austria
1 review
0 helpful votes
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Etwas zulange Lieferzeit
July 31, 2025

Die Lieferzeit hat sich zwar schon gebessert ist aber doch noch etwas Lange!
Die Qualität der Stoffe ist, meiner Meinung nach, für den Preis erstaunlich gut!

Date of experience: July 31, 2025
France
1 review
0 helpful votes
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Les articles reçus sont de bonne qualité, la commande est facile à effecter et la livraison est rapide... que du +++ à recommander merci

Date of experience: July 31, 2025
Hungary
1 review
0 helpful votes
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Könnyű kiválasztás, pontos mérettáblázat, jó anyagminőség. Gyors, pontos udvarias kiszállítás.

Date of experience: July 26, 2025