LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
The dress is as shown in the picture. The fabric seems to be good and the size quite in accordance with the size guide and thus a perfect fit. I am satisfied with the quality and the price of the dress and have already placed an order for another one!
Materiale arrivato ragionevolmente nei tempi previsti. Informazione giornaliera delle fasi di spedizione. La qualità del prodotto ha superato le aspettative. ECCELLENTE il rapporto qualità prezzo!
I've been delighted with all the night dresses that I've got.
The cost of the dresses x benefits were excellent
Ich habe 2 Leinenhosen bestellt und die Lieferung auch zeitnah erhalten. Alle stimmte, die Farben, die Maße, die Länge nur waren z. B. die Nähte der Taschen innen nicht komplett und wurden vor Ort nachgenäht. Es war nicht sichtbar daher kein Problem für mich aber ich pflege ehrliche Antworten zu geben.
Products are good quality, buying through the app was easy, lots of choices. I would definitely buy again.
When i buy lamps or machines, most times there is no user guide. That makes it difficult to use them.
It feels good and the print is fantastic
Low price! And it is wearable andi the site is very clearing in information
Photos prises très attirantes mais à la réception de la commande, la qualité des tissus est décevante.
A l'essai déçue du rendu.
Cher client,
Je suis Megha, responsable du service client de Lightinthebox.
Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les plus brefs délais.
J'ai créé le ticket n° 103687964 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.
Au plaisir de vous aider!
Cordialement,
Megha
Service client Lightinthebox
Super easy to find all i needed and quick shiped.
Product was even extendable with more of its kind but no extracharge for de needed parts you could grow it without know it.
Bin Überrasche wie gut diese Artikel sind! Und was den Preis Angeht nur gut im Angebot.
Werde weiter auf Angebote achten und mit Sicherheit wieder Einkaufen.
Šaty jsou moc krásně ale nesedí mi Chtěla jsem vrátit ale nelze.porad nabízejí jen slevu na další nákup ale na co mi budou šaty které mi nejsou přes prsa. Takze když koupit tak bez možnosti vrácení nebo výměny Ja asi nakupovala naposled
Gute qualität mit groszer verspätung. Das zeichnete Eure sämtlichen lieferung aus. Das ist Euer groszes negativum
Ordinato due modelli di camicie di lino, ricevute due misto lino cotone e due misto cotone poliestere
Gentile cliente,
Sono Megha, responsabile del servizio clienti di Lightinthebox.
Mi dispiace molto per l'inconveniente. Ora riceverà assistenza personalizzata in tempi rapidi.
Ho creato il ticket n. 103671484 per il suo problema. Il messaggio verrà inviato al suo indirizzo email relativo all'account LITB. La preghiamo di esaminarlo, resteremo in attesa di una sua risposta.
È un piacere aiutarla!
Cordiali saluti,
Megha
Servizio clienti Lightinthebox
Easy to find what I needed.
Good quality on the bag, good to use in my every day life but also on a weekend travel or holiday over a few days.
Die Lieferzeit hat sich zwar schon gebessert ist aber doch noch etwas Lange!
Die Qualität der Stoffe ist, meiner Meinung nach, für den Preis erstaunlich gut!
Könnyű kiválasztás, pontos mérettáblázat, jó anyagminőség. Gyors, pontos udvarias kiszállítás.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Sehr geehrte Kundin, sehr geehrter Kunde,
Hier spricht Megha, Kundenservice-Leiterin bei Lightinthebox.
Wir entschuldigen uns aufrichtig für den Vorfall. Wir schätzen Sie als unseren geschätzten Kunden und wünschen Ihnen ein angenehmes Einkaufserlebnis.
Um Ihr Problem zu lösen, geben Sie bitte Ihre E-Mail-Adresse und Bestellnummer an, damit wir schnellstmöglich eine Lösung finden können.
Mit freundlichen Grüßen
Megha
Kundenservice