business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Spain
1 review
0 helpful votes
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Just as I expected
April 22, 2025

Good quality products. The dress and the wig were the right size and they look fantastic! Very precise tracking information of your parcel and fast delivery. I really had a good experience and I highly recommend LightInTheBox.

Date of experience: April 22, 2025
Portugal
1 review
0 helpful votes
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Fast, efficient service
April 16, 2025

Repurchase of two items that I can't live without and I didn't have enough of.
Warm fleecie pyjamas, lightweight and warm. Linen trousers, perfect for the summer.
Both arrived at the same time in 10 days door to door (Portugal)

Date of experience: April 16, 2025
Canada
1 review
0 helpful votes
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My favorite site
April 18, 2025

I have made many purchases and have yet to have a negative experience. Customer service is exceptional. They listen and respond so quickly. I have referred so many people to Lightinthebox who are now loyal customers. Good for you!

Date of experience: April 18, 2025
Spain
1 review
0 helpful votes
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All correct
May 6, 2025

The item arrived on the expected time. The quality was ok. The pictures showed a more vaporous item on the model's body and when I weared it, it was very straight but not bad. Not suitable for a wedding but for a friend's party.

Date of experience: May 7, 2025
Sweden
1 review
0 helpful votes
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Good products and good price!
May 2, 2025

It was easy app to use and search for the products that I want. My packages was delivered in the time it was supposed to be. Professional seller. Good deal!

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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Did not deliver
April 21, 2025

Claimed to have delivered my order to a random address. I never got it and I have complained over and over so now I will let the world know that they would rather have bad reviews instead of deliver my $15 shirt lol... Order # **************

Date of experience: March 25, 2025
LightInTheBox F. LightInTheBox Rep
3 weeks ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

The order number you shared is incorrect/incomplete.

Sincerely
Megha
Customer Service

Belgium
1 review
1 helpful vote
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Nice product, horrible salesfunnels
April 4, 2025

I bought an iceskatingdress and it was worth the wait of almost a month. The productquality is great, it fits amazing. Really happy with my purchase.
The emailmarkering is horrible. Wrong merging of data getting addressed with different names or products that are completely not in my interest, and sometimes multiple emails per day.
All tailored to make more sales, which is 'normal' marketing, but makes me unsubscribe.

Date of experience: April 4, 2025
Singapore
1 review
0 helpful votes
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Great shopping experience
April 4, 2025

Bought quite a few items from the AppStore, the services is great, kept updating me on the latest journey of my purchases. As a matter of fact most of my purchases arrived earlier than expected.
I'm very satisfied with the quality of the products, just as advertised.

Date of experience: April 4, 2025
Spain
1 review
0 helpful votes
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What you see is definitely what you get
April 19, 2025

I love the vast choice of items and, so far, everything I have bought matches the descriptions online.
Very satisfied.

Date of experience: April 19, 2025
Puerto Rico
1 review
0 helpful votes
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Beautiful merchandise
April 1, 2025

I bought a few things from this site. All of them came in perfect condition and fast. Love them all. Good quality and very nice and pretty, from a blouse to a bag, all were wonderful.

Date of experience: April 1, 2025
Japan
1 review
0 helpful votes
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Reliable management of shipment
March 11, 2025

LightIn TheBox reported when the product departed the port in China, arrived in the port in Tokyo, and when it is in the process of delivering to my address. I could expect the approximate arriving time. Good job!

Date of experience: March 11, 2025
Netherlands
1 review
0 helpful votes
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Good quality tiles, easy to assemble
April 15, 2025

Although the delivery timing was a bit long, I am very satisfied by the quality of the tile sticks, which were easy to assemble and look nice

Date of experience: April 15, 2025
Switzerland
1 review
0 helpful votes
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Very Nice outfit
May 9, 2025

Ecactly the right size. Many sizes aVailible. That is very important.We are Nevers wrong. Super qualité.

Date of experience: May 9, 2025
Spain
1 review
0 helpful votes
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Good products
May 2, 2025

The service by LIGHTIN is good and with an difference they listen very carefully and searching with you to a acceptable solution.

Date of experience: May 2, 2025
India
1 review
0 helpful votes
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Good
February 14, 2025

I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.

Date of experience: February 14, 2025
Sweden
1 review
0 helpful votes
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Very satisfied with my hat.
April 16, 2025

I enjoy this hat almost every day the last months and Iam very satisfied with it. I attatched a string so it doesn't fly away because of the wind.

Date of experience: April 16, 2025
Thailand
1 review
0 helpful votes
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Great company
February 8, 2025

Excellent quality and product selection. Customer is kept informed as to shipping status.
I once had to contact LightinBox concerning an issue and found them to be concerned about my experience and very helpful

Date of experience: February 8, 2025
Netherlands
1 review
0 helpful votes
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Nice gift for guitar player
April 5, 2025

The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price

Date of experience: March 15, 2025
Singapore
1 review
0 helpful votes
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Shower curtain
March 21, 2025

Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!

Date of experience: March 21, 2025
Netherlands
1 review
0 helpful votes
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Weer een tevreden klant!
May 6, 2025

Ben zeer tevreden met mijn Jack en twee polo's die ik besteld had en over de track en tracé zodat ik mijn bestelling vanuit China goed kon volgen en eenmaal in Nederland vervolgens via myDPD keurig op de door mij gekozen afhaal locatie na een mailtje kon worden afgehaald! Prima verzorgd!

Date of experience: May 6, 2025