Light Grey Design

WARNING! - I would not order anything from this website at all. We have ordered 2 items from this company. Item #1 was promised to be in stock and delivered in 7-10 days... It was never delivered and 2 months later we had to DISPUTE the charges with Visa to get our money back... Item #2 was not in stock but promised within 10-12 weeks... It has also not arrived! Beware of this company. No one answers the phone, they have lame excuse after excuse... Go to EBAY you can find the exact same items for sale by HONEST companies who abide by EBAY selling rules. LightGreyDesign.com would likely be kicked off ebay for non-delivery of products. If you don't believe me, check out their Amazon.com ranking... I assume lightgreydesign.com will be kicked off Amazon very soon... Buy your item somewhere else. Ebay has all the same products at the same price.

In June 2010 I ordered a Wagenfeld Bauhaus Lamp from "http://www.urbanhom.com". A few months ago that website has been closed down and the identical site is now advertizing at "http://www.lightgreydesign.com/" - including the use of the same listed telephone numbers. As of today I have not received the lamp. Email inquiries generate an automatic response which is never followed up with a substantive answer. Calls are never answered. As tempting as the price and item displayed is, do not waste your money.

BEWARE! This is a fraudulent company. They were previously called Urban Hom. I now know why they keep changing their business name. I had to file a dispute through my credit card company to get my money back. This company will take your money and will not deliver your furniture. They will not reply to emails, answer phones, or reply to voicemail once you have placed your order. I wish I had read the reviews from other customers who had the same experience before I ordered from them. I'm just thankful that I ordered with my credit card and that my credit card company handled the dispute.

I attempted to purchase a chair from this company. I received the run around for over a month. I sent numerous emails and was responded to very unprofessionally every time. The CEO finally contacted me via email and stated that a customer had just cancelled their order and he would send the chair to me, but needed my security code on my credit card. This sent up an immediate red flag. I had already made this purchase, so why would they need my security code now. I obviously did not provide it. Instead I did some research on this company. I am not going to state all my finding, but enter Light Grey Design Complaints in your search engine. The top link should be the BBB of Minnesota. Very interesting report. The following links have a lot of supporting information as well. I wrote him back attaching the BBB link and informed him that I did not wish to continue my order and to refund my money ASAP. I received a condescending reply followed by numerous emails well past midnight threatening me with legal action for defamation of character. I think he has done that all on his own. Just make sure you research companies before you buy from them. He has many online companies, so make sure you are not the victim of one of them.