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LifePoints

How would you rate LifePoints?
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Canada
1 review
0 helpful votes
Follow Christina L.
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Scam artists!
July 4, 2023

Obviously I am not the only one who lost points because of this shady business. I was a member it was still Global Test Market then changed to Lifepoints. Will close your account out of nowhere saying you violated the terms. Will not tell you what you have violated. Just copies and pastes paragraphs from a manual and then ignores you (that's if they are real people answering and not bots). I am sure my points got split up among some employees who needed them. The fact that there is no phone number to call tells me this is sketchy as all-get-out. Don't join or get out while you can. I lost almost 5000 points yo these characters.

Date of experience: July 4, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Christina,

We're sorry that you are currently unable to access your account with LifePoints.

There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-

If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/requests/new.

Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

GB
1 review
1 helpful vote
Follow Andy K.
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Firstly I am not quite sure why there are so many negative reviews?! I was originally with Globaltestmarket and switched to Lifepoints when they did. I have had no problems at all with the points tracking and have earned multiple payouts via PayPal - I reckon about £40 in in the last month alone.

Surveys are all usually straight forward and easy to complete. Always do 3 or 4 on a lunch break whilst at work.

Will definitely keep using!

Date of experience: August 9, 2019
Priscilla F. LifePoints Rep
over a year old

Hi Andy,

We are very grateful for your kind words.

Thanks for sharing your review with us and the LifePoints community.

Kind regards,

Ben

GB
1 review
1 helpful vote
Follow Ilgen M.
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Member for many years
September 26, 2023

Stole over £200 worth of points which I had been saving for my 50th. They discriminate against disabilities. I have health issues and a few personal problems and as completing surveys when having a horrendous flare up was not top priority, when I explained this they did not care and I would say this is bordering discrimination. Avoid the site especially if you are saving points for something special because they will just whip it away. They don't even send you are warning of what they will be doing

As you can see they pretend to care but I sent a private message back advising that I already raised a ticket and they haven't replied to my response to this...just confirms how awful they are. Anyone reading this please avoid.

Date of experience: September 26, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Ilgen,

We work hard to give you the best support. Sorry we missed the mark this time. Please submit a new Help Desk ticket so we can take a closer look and try to make things right!

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Ohio
1 review
0 helpful votes
Follow Alicia T.
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Don't waste your time
August 2, 2023

I had no idea the random cancellation of memberships was such a common thing until it happened to me recently and I got the canned response that I violated terms and services. Of course you can't get anything more specific than that because I guarantee most of us with these canceled memberships did nothing wrong- except accrue 4500 points like I did that they don't want to pay out. I never leave reviews and usually just shake it off and move on but I'm now compelled to make it my mission to let as many people as I can know to steer clear of this shady company.

Date of experience: August 2, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Alicia,

We're sorry that you are currently unable to access your account with LifePoints.

There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-

Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:

https://lifepoints.zendesk.com/hc/requests/new.

Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.

However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.

We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.

Kind regards,
The LifePoints Team

Canada
1 review
3 helpful votes
Follow Dee L.
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I had been receiving regular surveys from Life Points up until Nov. 2021. I was in the middle of completing one of their survey diaries when, without any explanation, my account was suddenly cancelled. I contacted Life Points; the Support Team said I may have "accidentally unsubscribed" from LP. After disputing this, I was advised I could rejoin but had to use a different email account. And, "as a one-time courtesy for being a valued member of LP", they would transfer my points into my new account! New account was set up, points were eventually transferred, however, surveys have since been withheld. I contacted them again Jan 17/22 and was informed my new email address/account is in good order. As of today's date, however, still no surveys.
Guess they don't like anyone calling them out when they make mistakes.

Date of experience: January 31, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Dee,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

South Africa
1 review
4 helpful votes
Follow Chantal E.
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I did the online registration to do paid surveys, gave all my personal details and was simply told at the end that I was not accepted. No explanation, nothing! I felt like I had had my personal details extracted under completely false pretenses. I understand that they must have certain demographics that they're looking for but clearly educated people who are just wanting to supplement their income with a little extra do not form part of this! If this is you, stay away, you; re wasting your time!

Date of experience: May 29, 2016
North Carolina
1 review
0 helpful votes
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Great improvement
August 28, 2019

I enjoy taking surveys on LifePoints. It is nice to receive a few points just for trying to qualify. I have not had any trouble receiving my rewards. The site is easy to use and attractive rather than dull, as some sites are.

Date of experience: August 23, 2019
Florida
1 review
0 helpful votes
Follow Derick B.
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I have been a member of this site for years, all the way back when it was Global Test Market. I have always taken surveys honestly and carefully, until my account was closed for no specific reason. I even contacted their support and they replied with a list of "possible reasons" for my account being suspended, but no specific reason or the chance to correct what I was supposedly doing wrong. Thus, taking all the points I earned.

I'm seeing there are a lot of reviews here almost identical to what happened to me. This sort of thing never happened with Global Test Market. Whoever runs this site now are using some questionable bait and switch like business practices.

I'm reporting these guys to the FTC and if this happened to you, I'd suggest you do the same. This is the FTC website:

https://reportfraud.ftc.gov/#/

Date of experience: August 1, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Derick,

We're sorry that you are currently unable to access your account with LifePoints.

We have successfully locate your original ticket and we have contacted our team to take another closer look at your account.

Once we have a resolution from the relevant department we will get in touch with you via the original ticket.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

GB
1 review
0 helpful votes
Follow Michael S.
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Lifepoints popped up some little time ago & despite slowness of page loading, provides an interesting addition to my portfolio of survey opportunities. Recent improvements to the opening page & details further enhance this. Points redemption also appears to have improved, so overall, 4 stars or eight out of ten. Thank you.

Date of experience: August 22, 2019
Canada
1 review
0 helpful votes
Follow samiksha B.
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There is always a problem when withdrawing money. My order was canceled. Now I don't even have hope that my money will come. If they get better by eating other people's hard work, then yes. Nothing. My hard work has gone down the drain. The result of ignoring the bad comments made by people came out today with me too. Maybe those who don't get money are also hurt like me and made bad comments here. At least you should have given the money everyone hard work.and then you can band the accounts no problem then. There is another survey sites i am an old membership of that and i have made over 200$ and I'm happy with that no more lifepoints never

Date of experience: October 26, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Samiksha

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

GB
1 review
1 helpful vote
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Avoid!
August 11, 2023

Had an account with them for a few years. Luckily I didn't wait till I had a lot of points before I cashed out, thankfully. They cancelled my account with no warning due to overwhelming evidence of not following t & c's. They owed me money but I couldn't access it. They said the money was forfeited. Absolutely disgusting. Looks like I'm far from being the first this has happened too. Avoid!

Date of experience: August 11, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Bronwyn,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Massachusetts
1 review
1 helpful vote
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Beware
August 16, 2022

I have been a member of this site since it was Globaltestmarket which has been about 10 years. My Mom had a stroke last year so I have been busy taking care of her. I had accumulated over ******* life points over the years and given that we could really use the money right now I decided to redeem it. I went to sign in and it said my account was temporarily unavailable and to contact the help desk. I contacted them and received and email back that said."The information provided during the registration process did not pass some security checks we perform"What does that even mean? I've been a member for years and suddenly it's terminated and I lose all the points I've worked hard for. Word to the wise stay far far away from this site. After reading these reviews it's obvious I'm not the only one who's been scammed. Just wish I had been smart enough to cash out. But I guess I trusted too much. Shame.

Date of experience: August 16, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Justine,

We're sorry that you are currently unable to access your account with LifePoints.

There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-

If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.

Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Greece
1 review
12 helpful votes
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SCAM
October 13, 2020

People please be careful. This site is SCAM.
I was completing surveys for over a month and once i asked for a payout they immediately banned my account.
Once i mailed them to explain me the reason they said i violated some imaginary rules.
Please be careful once again try them to me convinced, you will remember me in the payout!

Date of experience: October 13, 2020
Priscilla F. LifePoints Rep
over a year old

Hi Vasileois,

We're sorry that you are currently unable to access your account with LifePoints.

There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-

If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/en-gb/requests/new.

Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

GB
2 reviews
4 helpful votes
Follow J H.
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Good trustworhty site
August 14, 2019

I have been a member of lifepoints and it's previous incarnations for many years and it is one of my favorites. Plenty of survey opportunities to participate in and easy to navigate. They do charge £1.50 admin fee when cashing out though which others do not although the payout threshold is low at £10

Date of experience: August 11, 2019
Texas
1 review
2 helpful votes
Follow Mark C.
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I been with life points for a while now. The past 2 months I've been trying to redeem my points but it's not letting me. They said there's a glitch and that they're working on it and it's affected every member. This has been goin on now for just over 2 months. If anyone with life points can give extra info on this would gladly be happy.

Date of experience: July 31, 2021
Priscilla F. LifePoints Rep
over a year old

Hi Mark,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

New York
1 review
2 helpful votes
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Waste of time
May 23, 2024

I have been on the Lifepooints website for a couple of months. I wasted my time doing the surveys, I made $10. The next time I accumulated enough points to cash out, I couldn't, and when I reached out to customer service I was to,d that my account was deactivated and my rewards had been forfeited because I was not doing the surveys according to their terms. So in other words, while I wasn't getting paid, I was doing the surveys correctly, but wasn't when my rewards were due. Don't waste your time!

Date of experience: May 23, 2024
Priscilla F. LifePoints Rep
11 months ago

Growing our LifePoints Community is very important to us. We depend on our members and when we have to inactivate an account due to a violation of our Terms & Conditions, it is something we take very seriously to ensure we are making the right decision.

Australia
1 review
1 helpful vote
Follow Vicki G.
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Terrible and scammed me
February 20, 2023

Have been with lifepoints for such a long time and have always redeemed regularly. Spend s lot of time doing the right thing with my responses and even though their surveys let you finish and then don't reward you I have still stuck with them. There is no reward for loyalty with these people. They have cancelled my account with no good reason just a generic email. They won't respond back with any evidence as to why. They owe me at least $100 in rewards and won't pay up. Don't bother, this is almost criminal activity and I will be taking it further, with the relevant authorities. These guys must be held to account for their behaviour.

Date of experience: February 20, 2023
Priscilla F. LifePoints Rep
over a year old

Hi Vicki,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Ohio
1 review
23 helpful votes
Follow E V.
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Lame and Rude
May 1, 2015

The app is lame, you get 40¢ surveys and 30¢ for stupid questionnaires. When you do get big surveys like $7.50 an hour then you're never paid. Just emailed today about the 9 places I visited and wasted gas on and got called a whole lot of nasty things plus a liar of all things. This is the most unpridictable and unprofessional business/organization I've dealt with. Please don't waste your time like me.

Date of experience: May 1, 2015
GB
1 review
0 helpful votes
Follow J W.
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They regularly offer a lot of surveys, so it is easy to achieve rewards on a regular basis, if you put the time in.

Not all survey questions/answers are to my liking but they are in the minority and just need to plod on through them.

No problems with paying out. I have had rewards to both PayPal and John Lewis, within the stated time.

I had a bit of a hiccup when I didn't use my account for a few months (due to ill health) and my account was closed. A few emails later it was reopened with rewards balance intact.

Overall I do like this survey company and it is the main survey site I use.

Date of experience: August 10, 2019
Priscilla F. LifePoints Rep
over a year old

Hi J W,

Thank you for the great review!

We're so glad you loved your survey experience with LifePoints and can't wait to hear back from you.

Kind regards,

Ben

Philippines
1 review
3 helpful votes
Follow Ria A.
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I'm almost close to redeem my rewards but the site suddenly stopped giving me survey invites. It's been 3 months since I got an email from them. Tell me not to wait and that I shouldn't have wasted my time.

Date of experience: November 15, 2021
Priscilla F. LifePoints Rep
over a year old

Hi Ria,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

Overview

LifePoints has a rating of 2.1 stars from 738 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 342nd among Work At Home sites.

service
236
value
233
shipping
8
returns
5
quality
226
This company responds to reviews on average within 4 days
+87