Lenstore.co.uk has a consumer rating of 2.67 stars from 6 reviews indicating that most consumers are generally dissatisfied with their purchases. Lenstore.co.uk also ranks 35th among Contact Lenses sites. The most common issues with Lenstore.co.uk are around customer service, which is not as good as expected by some customers.
I have been ordering from Lenstore for years and I always appreciated fast delivery. This is important if you run out of lenses and you urgently need them the next day. I also contacted them at some point and mentioned as a passing comment that few of my contact lenses were unusable, I suspected damaged, however I didn't have any proof and it happened some time ago. They actually sent me three spare monthly lenses for free and apologised without any further questions. I did notice that my eyes started being recently quite sore and I had to stop wearing contact lenses, however I can't comment if my eyes are very sensitive or it is due to the product quality. Different suppliers will produce different quality and the same applies to high street opticians. I had a good experience with Lenstore hence I will be changing contact lenses from monthly to daily and a different make, but again through Lenstore.See positive reviews
I have been buying contact lenses for over ten years now from contactllenses.co.uk. Recently they did not have my prescription for Bausch & Lomb softens colour jade so I bought it from Lenstore. It arrived quick but as soon as I went to put them on, one lens was broken/ripped. I contacted Lenstore and got no reply. After waiting I called and they asked for a photo of the lens and they would send a replacement. I emailed an image of the lens but again no reply. After waiting 5 days I called the again. They eventually got back to me but this time they said they need my prescription from the opticians which I was not happy as now they have are demanding something totally different from their first request. I told them this is unnecessary as I have to now go and get it from the opticians, they have wasted a lot of time and they making it long for me to get what my lenses. Told them forget it and said I will stick to contactlenses.co.uk. Absolute time wasters, money wasters (£19) as I never got to wear them. Poor customer service and communication. Shocking. Absolutely disgusted!tSee critical reviews
The online contact lens retailer, where service doesn't stop at your letterbox... Top brand lenses at great value, free eye tests throughout UK, & access to our eye care services.
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