A A.

I have been buying contact lenses for over ten years now from contactllenses.co.uk. Recently they did not have my prescription for Bausch & Lomb softens colour jade so I bought it from Lenstore.
It arrived quick but as soon as I went to put them on, one lens was broken/ripped. I contacted Lenstore and got no reply. After waiting I called and they asked for a photo of the lens and they would send a replacement. I emailed an image of the lens but again no reply. After waiting 5 days I called the again. They eventually got back to me but this time they said they need my prescription from the opticians which I was not happy as now they have are demanding something totally different from their first request.
I told them this is unnecessary as I have to now go and get it from the opticians, they have wasted a lot of time and they making it long for me to get what my lenses.

Told them forget it and said I will stick to contactlenses.co.uk.

Absolute time wasters, money wasters (£19) as I never got to wear them. Poor customer service and communication. Shocking.
Absolutely disgusted! T