Pissed O.

The Owner of the original Asmallworld will be sad to hear whats happened to his company in the hands of its new owners. This company doesn't give two hoots about their members. I got ripped off by their automatic renewal fee. I contacted them to ask why this is happening, they told me I should have read the small print and that I agreed to an automatic billing when I signed up. Fair enough, my bad for not reading that bit but my question is How many people read the small print? How many people still remember a payment that they made a year ago is coming up for renewal? And wouldn't it be ethical for a company to alert their beloved member a month/week/day in advance to tell them about an impending charge? After all they send users daily/weekly/monthly updates about people writing in forums and groups that have nothing to do with you, surely when it comes to member's money, they'd try harder. Especially for a site that is so boring, its like watching paint dry. To make matters worse, they don't send invoices or receipts so there must be many members on there right now, not knowing they are being charged because they haven't checked their statements. This company seriously needs to be investigated. I know that time is coming when more people start falling victim to this fraud.

I enjoy getting my lens from this site - you feel like they really care about you. They send you good discounts and remind you when its time to get your eye tested and to renew your last order. I think they're at the top of their game. I stopped going to specsavers and instead started ordering from them and I've never looked back since.