Dominique T.

Ordered from them twice. Original order arrived as promised. Second order they rang as my prescription had changed slightly, I thought this was excellent, they said they would dispatch for next day delivery. Contacts didn't arrive. Rang 2 days later (on a Saturday) to confirm what Had happened, didn't appear to know I had confirmed new prescription is correct. They apologised and said my lenses were being dispatched and postage upgraded so they would be guaranteed for Tuesday.
No lenses arrived. Spoke to someone who says they're out of stock, They'll be dispatched next week, sorry if we didn't make that clear'. NOT ONLY DID THEY NOT MAKE IT CLEAR, THEY PROMISED THEY WOULD BE DELIVERED 2 DAYS LATER!
Have cancelled order. Tried to explain it wasn't not made clear' something entirely different was promised but lady I spoke to had very poor attitude, and kept repeating sorry we didn't make it clear as if I'd made a mistake. Will not be ordering from them again!