LensablReviews 6,233

It started out well enough with Bose recommending Lensabi for prescription lense for my Tempo frames which are great for working outside and in the office. I steep through the ordering process but never seemed to save correctly until my 6th try which was frustrating, to say the least. I order my lenses with a medium blue tint as I work in my vineyard at the weekends. Upon payment, a popup appears saying do you wish to pay with Amazon ( I should have said no but did so anyway) making tracking the order frustrating. Anyway asked support to send me a shipping form label and included glasses in their original Bose case. Over Two weeks later I received the lenses with NO tint, no BOSE box, and instead of a flimsy branded case that cannot store the glasses safely. Very bad experience - I am hoping that customer service saves the day and their reputation.

I've never purchased lenses online before so I did some research and came across lensabl. The instructions were very easy and straightforward, the prices were very competitive, plus it was very convenient, so I sent my frames in and in less than two weeks, viola! Love it!

I placed my order and waited for a while, then contacted the company because the order status still said "expecting to ship in 6 days." Customer service explained that the glasses had been finished but failed a quality control test so they were being redone. They arrived today and they're just perfect! Definitely worth the wait and would have given 5 stars if I had gotten a status update without having to contact them for details.

It has been 40 days since my prescription sunglasses were received by the Lensabl lab. At day 18, having checked the status of this order for replacement lenses on the Lensabl website, I saw that the status of production had not moved for many days. I emailed the customer service team to ask what was going on. I was only then informed that my lenses were broken by the lab. This was surprising, considering these sunglasses frames are designed for easy lens replacement, as well as the fact I had to contact Lensabl to find this out. I provided a link to replacement lenses for the same model, and was informed that Lensabl would order these free of charge. Over 20 days later, I have still not received this order, and my attempt to contact customer service via email has gone unanswered for 5 days. I could have ordered a completely new pair of these frames with new prescription lenses and received them weeks ago at this point, for not all that much more money. I now regret doing business with this company, as I am out $177 and a previously good pair of prescription sunglasses.

Hi,

I'm a little disappointed in the lenses I received. Mainly the right and left seem to be different. On my right side I see more red/warm colors and the left side does not do that. Subsequently the glasses are unpleasant to wear. Especially when I look at a computer screen. My right side is warm when the left isn't. I took a picture of the lenses and you could see they're different colored lenses -- attached. I would love the same glasses without the sun shade prescription -- just regular prescription -- if this is going to be the case.

I'm very pleased with my purchase. I didn't get the box insert to hold my extra lenses. The extra lenses were just placed in the boxes lose. I will contact your company to get the insert. This is necessary to prevent scratches when the extra lenses are in use. I think it was accidentally left out by mistake