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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Getting my glasses ordered was so easy and my glasses came very quickly. Love my new frames
I have been using Lensabl for many years, and I continue to be satisfied with the glasses that I have received.
Very happy with Lensabl - This is the third pair of glasses that I have ordered from Lensabl and have been very happy with my previous results.
A little difficult getting my script input correctly. Otherwise, all went well.
I first ordered Apr 3rd I got my finished glasses back broken on May 20th. They contacted me about shipping back the broken frames with the new lenses on August 6th I finally got my finished glasses on August 15th.
Total wait time 134 days.
Using this 2 step method is certainly not the fastest but it sure saves you money, on a pair of backup glasses for when I smash my first pair which the local store made me pay a kings ransom for.
After taking my order and payment, which included the frames Make and model number as asked, I was told they could not use the frames. I could get a refund, minus a deduct, or choose frames from their website. I chose Under Armour sport frames as they most resembles the Maui Jims frames I sent for my lenses. I received them today and the UA frames were youth sized. No where on the web page did it say they were youth sized. I'm pretty upset.
Order was processed quickly and as specified. Instructions were easy to follow.
I had a scratched lens, sent glasses in and they lens was quickly fixed and returned. Great customer service
Sent in my frames to put updated Rx in them and I receive an email saying my frame description doesn't match what I sent, but would I like lenses installed in the frames they thought were mine? So I guess they mixed up my glasses with someone else's. But when I tried to contact them in response to their inquiry, I get another email saying do not send multiple e-mails on the same issue and that someone will e-mail me back the outcome. (Meh, customer service options) I would prefer to speak with someone at that point. They have a chat option but it was not as effective as speaking with someone. (my opinion)
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced with your order. It’s clear that the mix-up with your frames and the communication around it did not meet the level of service we strive to provide.
We understand how important it is to have clear and timely communication, especially when there’s a concern with your order. Your preference to speak directly with someone is completely valid, and we’re sorry that our chat and email support didn’t provide the resolution you were looking for at that moment.
Please know that we are taking your feedback to heart and will work on improving our customer service processes to better serve you and others in the future. I
Shopping was great. Brought 3 pairs at this point. Problem came when a frame broke.
It was easy to make the order but the turn around time is a little long.
The process is very simple, fast and worth every penny spent. They made my favorite non prescription sunglasses my favorite accessory with prescription lenses that I could actually see out of. Best purchase I have made in a long time.
Good match for sunglasses tint. Still trying resolve a prior order but customer service staying in touch
Its a really good experience. My lens are produced faster and sent to me before the time.
It was a painless experience. No issues. I am a repeat customer.
I used Lensabl to add Transition lenses to my sunglasses, hoping for a versatile pair that adapts to different lighting conditions. Unfortunately, the lenses don't get dark enough, especially in bright sunlight, leaving me squinting more than I'd like. I wish I had gone with regular sunglasses lenses for better protection and comfort. A bit disappointing for what I was hoping to achieve.
Thank you for sharing your experience with us. We’re sorry to hear that the Transition lenses didn’t meet your expectations, especially in bright sunlight. Transition lenses are designed to adapt to varying light conditions, but we understand that they may not always reach the same level of darkness as regular sunglasses lenses, particularly in very bright environments. Your feedback is valuable, and we’ll use it to help guide future customers in making the best choice for their needs.
Loved the Lensabl experience! They send you a box to ship your frames with clear instructions. I will say, I did feel it took a while to return, but it is well worth the wait. My glasses are fantastic! I look super chic with trendy frames, but I can see crystal clear and the tint is PERFECT.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We’re truly sorry to hear about the extended wait time you endured. While we’re glad to know you found our customer service to be great, we understand that the delay you experienced was frustrating and far from what we aim to provide. Please know that we take this feedback seriously and are actively working to improve our processes to prevent such delays in the future. We deeply appreciate your patience throughout this situation and your continued trust in us.