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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Super fast delivery. I was not disappointed and received my order faster than I ever have from any other companies
I know I can always rely on lens.com to fill my order quickly, have the contacts to me quickly, and it's a smooth and trouble free transaction. Highly recommended!
It was easy and simple. No problems with the delivery and a very decent price
Unfortunately the contact were not the right kind and I am sending them back and will reorder the correct ones.
My brand is always in stock. Been using Lens.com for years and probably will continue in years to come.
Good customer service, I'm very satisfied with my delivery
The ordering process was easy but the fees and shipping were expensive and it was not a quick delivery.
Fees cost almost the same as the contact lenses price...it's insane. Shipping took forever:(
Won't be buying again unless that changes.
I order personal contact lens' when needed. Lens.com has been fast and the product correct. This order didn't come 100%. Because the "dot" on the right lens ends up being like a paint smear. Much bigger then a dot. Life happens...yes.
I reordered a single lens after I lost one. It was a quick and easy process. My order was received in the timeframe promised, and the lens is comfortable to wear.
Easy to order and very fast shipping, it takes 3 weeks to get them through my current eye doctor.
Thank you, have a great day. The customer and delivery was excellent!
Lens.com customer since 1995 service is great! Product arrived on time per agreement.
I needed my contacts fast and they were delivered within a few days. I entered the Rx and it was verified and placed the same day. So easy. I love that the rebate process was simple as well. Thanks for this service.
I was happy with how fast m lenses were delivered. No hassles.
It was easy to order and received my contacts fast. They are perfect.
So it's my first time ordering contacts, and I heard that Lens.com was a great cheap option which worked for me as a student. I accidently ordered the wrong contacts and soon after my order, they reached out to me to correct it. Within 30 minutes, they cancelled my order, talked to my doctor, and ordered the correct contacts for me. It was such a help as a first time buyer. And they came early which is even better!
No I will not be forced to provide a review. But if you are an honest site you will post this review anyway. If you are not honest this will not be posted
The contacts were at a great price and they came quickly after my order was processed, and my prescription was uploaded. Very happy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members