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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Our online order experience was convenient (had pull-down menus on the website to select doc office and various doctors in that office to confirm the prescription), but I was surprised by the $25.98 processing fee. What if the grocery store charged $25.98 on top of your grocery bill for the luxury service of accepting your payment? Or if Walgreens added $25.98 for the convenience of selling you their product and accepting your payment? I suppose if automotive dealerships can add a processing fee, most other businesses will as well--it's another revenue stream! Additionally, $9.95 for standard shipping seemed a bit high--a US Priority Mail small flat rate box is $10.20 from the post office, and for 25 cents more would have been faster with tracking available (not available on standard shipping). We were hoping to save money compared to ordering at the eye doctor's office, but with the additional fees it didn't happen.
I usually order my contacts from Lens.com. There is usually a rebate but it's not easy to go through the process of getting it. If you are going to give it just go ahead and take off order at time of purchase.
The ordering process was good but the order is incorrect. The power is wrong but it could be because it was the last order we did and the power had changed. I will have to return the ones I got.
It was simple. I had ordered before so it was all on file. But when I ordered the first time it was simple, step by step directions. You need your prescription and name of contacts. Then choose how many you want to order.
There was also a $75 mail-in rebate. That was a pain.
No comments yet have not used lenses I can write review once I use them
I have used other contact lens home delivery places; but they became unreliable. This company provided prompt delivery & good price..
I ordered a refill on RGP contact lenses from you and happened to compare it to an order placed in 2017.
The price has almost doubled!
I wonder why.
Hopefully your employees have gotten fine raises.
My prescription needed changing so I was helped over the phone and my lens arrived quickly using standard shipping. Thank you.
Helpful on phone, did receive lenses in a satisfactory time line
The entire process was very easy! Prices were one of the cheapest. I need a toric lens and some of the other places don't carry toric. Shipping was fairly quick as well. I have signed up for automatic ship too!
Order arrived within time promised, and correct as ordered.
I received quicker than expected. The product met my expectations and satisfied my needs.
My contacts came on time. They work and help me see! Good times
Super easy! Just place your order, upload your prescription, doctor verifies it and it suddenly appears at your door in like a couple days!
I appreciate Lens.com's competitive pricing; however, I wish you would list your processing fees before the final invoice. I had no idea what was the extra charge and had to call customer service for an explanation. It felt like it was a bait and switch scheme.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members