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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I appreciate Lens.com's competitive pricing; however, I wish you would list your processing fees before the final invoice. I had no idea what was the extra charge and had to call customer service for an explanation. It felt like it was a bait and switch scheme.
Product is top quality and much more affordable. Shipping is fast and easy.
Very good experience! Will continue to order contacts. Thank you
Very easy to navigate and great experience will continue to use this service
It was necessary to get them quickly which we did.
After we got a new prescription which had changed I was so relieved and have enjoyed the new prescription.
So much clearer and comfortable.
Thanks so much.
Thanks a lot…. I really appreciate you
You finally resolved my stranger case of missing lens
Ordering with lens.com was a simple and quick process. The processing time was not bad at all! I was surprised how quick I received my contacts, even with having to have my prescription verified.
Was good, they responded me fast at every question that I made
Great prices very easy to used pleased with the overall experience.
Though I was unsuccessful at completing my purchase via your website due to not being able to input my credit card number and expiration date, I was thoroughly satisfied with the assistance from the CSR coupled with the price and delivery of the contacts.
Customer service was great…took my order, answered all my questions. Fast shipment, quality product. I have been a customer for many years.
My order status did not change for a long time and because of this it was impossible to track the order. In the end, after long calls and chatting, we managed to find out where and when the parcel was delivered. I will never order here again and will not recommend it to my friends.
Good deal on contacts and fast service. Easy ordering large selection
Easy order, price was great and shipping was timely. Why would anyone NOT order from here.
Same co tact's at 50% off… and shipped within 10 days! Good site to buy from!
I love lens.com! They have great prices and a great selection! The only thing is, and they deleted my last review for this, saying I wasn't even a customer (Lens.com Delivery Confirmation - Response Requested (Order ID: *******470)).
They try to get you to buy more lenses by offering a rebate if you buy 2 extra boxes. It makes the order process confusing. I once almost checked out with a extra 4 boxes in my cart because of this. So be careful! But overall, its a great site.
Very good experience… the package arrived on time and in perfect condition… the service and product were of very good quality… I love buying from lens.com. I recommend it 100%
Received wrong prescription lens telephone service to reach attendant very slow asked for rma and received a survey instead...
Only needed 1 box and the price to get it was the lowest best price I could find. The standard shipping was faster than expected.
I would order again if I still need contacts. Very easy to order since I only need one contact
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members