Lens.comReviews 4,039

After a week of used, felt blurry all tje time, need to dropped moisturizet due to dryness and sticky feelings. I never had this experienced from the previous company. And, priced showned in the website was different when bills was deducted in my account. I will never used this site, and will never recommend.

If I hadn't been sent the wrong perscription on 2 boxes of my order, everything would have been fine, but it was a bit of a hassle sending back incorrect lenses and waiting for the correct ones.

All of my experiences with Lens.com have been good. No complaints whatsoever.

Got my lens' in the mail when they were supposed to be there!

They had what I wanted. It arrived promptly. The added on fees are a bit high though. The initial appearance of low prices is not reality.

Easy to order and reorder. Delivery is quicker than estimates suggest. Awaiting rebates is a lengthy process but all in all, a good experience.

I have been waiting 6+ months for the rebate to be mailed. This week they finally said it's being mailed. This company is either unable to pay for rebates they promise, incompetent or just taking an unauthorized interest free loan from customers. They blame their lack of rebate fulfillment on processing times and covid issues. They appear to be using delayed rebates as a way to increase cash flow.

Very pleased with my experience with Lens.com, fast service!

I have ordered from Lens.com a few times and have been pleased with the products. I need to file my rebate and get my rebate card. I can write a review about that in the future.

Got my contacts fast thank you! Now waiting for my rebate

Received proper order on time. The website is easy to navigate and order.

I am a repeat customer. The first time everything from receiving my order to receiving my rebate went well. But not this time. It's been 6 months since I submitted my rebate info. Its been 3 months since the 'Card Fulfillment by VISA Card Processor' step. But the rebate Visa card is still not mailed. Very disappointed. Without the rebate, the cost of their contact lenses is more expensive than buying from the Optometrist.

Super easy and quick, received my contacts within a quick timeframe

Get lenses great service! Easy ordering process and quick delivery. I have dry, sensitive eyes and o can wear these all day with no problem!

Fast delivery! Right on time! Great prices! Saved money purchasing here verses paying at optical office!

I ordered lens on 1/6/2022 and have yet to receive the promised $100 prepaid VISA card. I am continually told that it is in process but due to the global economy it is taking longer than normal. A prepaid VISA card has nothing to do with economics! I will never order from this company again.

This company is terrible. First off their rebate process is a bait & switch, set up to make it as difficult as possible to receive your rebate. As much as the website looks like you print and mail the rebate form, you can't even print it until they unlock the print button well after receiving your order, meaning you have to continually log into your account to see if they've unlocked it. My money is that most people, having to jump through these hoops, will forget about it, significantly reducing the time window before it expires or, more than likely, missing the deadline altogether.
The more significant grievance I have is that I ordered a year's supply of monthly contacts, and on month 8, I opened one only to find it torn. I had this happen several years ago with a different supplier, and they promptly sent me a replacement lens with no problem. When I called lens.com customer service, they said sorry, you're past your 30 guarantee! So I guess they believe you should tear open every one of your year's supply and inspect each one!? Expecting you to do this is ridiculous! Avoid this company at all costs! You may save some money if you manage to jump through all their rebate hoops, but their customer service will leave you hanging if you have a problem.

Should be easier to get the rebate. Like once package is received we should be able to take a picture and upload instead of mailing in information.

Great deal! Price and quality awesome! I'll be a return customer for sure!