Lens.comReviews 4,039

Very easy to order and they came very quick. Very pleased

Last year (2021), I ordered contact lens via lens.com and it took them 8 months to process the rebate. Check out the complaint website to see how many people complaining about not getting the rebate. Then in May this year, I ordered another 4 boxes of contact lens right before my vacation. I didn't mail the rebate form right away until I'm back. By the time I'm about to mail the rebate form, I noticed they changed the rebate policy. It used to mail the form along with the invoice. Now they require you to cut the bar code from the box to mail it. I have already used one box and threw it away. I was told I can't get any rebate because of that even though they have all the proof and order number to show that I did buy 4 boxes. What a shame! If they change how they handle rebate policy, they should notify their customers upfront.

Efficient service and fast delivery. Still waiting for the rebate though?

I received the contacts so fast I was shocked and impressed. I will for sure order from them again.

I ordered two boxes of contacts from lens.com. It turned out that my doctor had a scribe error in my prescription. I opened one box not knowing they were wrong. Called lens and was told that I could not return the open box but gave me an RMA to return the sealed box. My total order was for 137.00. When I returned the one box lens.com several weeks later received an email where I had been credited 23.00 after fees. Never again will I or my wife use Len.com. I'll stick with 1 800-contacts.

Everything went well as expected. No problems, did. Nor have to contact customer service

It was very good! It arrive to me on time. I love ordering from lens.com it always do a great job!

Affordable and easy ordering process. Arrived quickly and securely

Thanks! I'm happy with the new Rx. They are working out nicely

Don't do business with this company. I place an order in January and April. Both of the orders came it's rebates. One was for $90, and the second one was for $130. They still haven't sent my rebates..

Great service, very happy. Order process was simple and easy.

The main reason that I ordered from Lens.com was for the $60 rebate. I'm still waiting with no help from the customer service, their response is they are backed up. It's been over 6 months. I will never order from Lens.com again and would not recommend them.

Ive used lens.com for years and never had an issue. However, I recently ordered four boxes of contacts, two for right eye and two for left. Two boxes were the wrong prescription. I coordinated with them and sent them back. They sent me the correct prescription and charged me an extra $49.15. I reached out to them twice asking why the charge, they failed to respond either time. I filed a complaint with the Better Business Bureau, and they have failed to respond to that as well. Totally disappointed that they effectively stole my money. I will never use them again.

My review "does not" concern the receipt of the contact lens order as it was received timely and I am satisfied with the contacts.

My reason for ordering from Lens.com was the $100 rebate being offered at the time. Their advertisement stated rebate turn around of 16 weeks. It has now been 6+ mos. And still NO REBATE mailed to me. I have reached out to them via the Live Chat feature and have been told on 2 occasions that there are delays in processing, apologies etc., but no definitive answer when the rebate will be forth coming and thanks for my patience. I would be hesitant to re-order my contacts from them again in the future due to the REBATE issue. I was provided an email address by the LIVE CHAT representative for complaints etc., I emailed them and a response is pending. Just giving this review as a heads up regarding receipt of any rebates being offered.

Ordered contacts in December 2021 and still waiting for the Visa rebate card and it's June 2022. First time I contacted them I was told they were 6 weeks behind due to the pandemic. Reach out to them today and it's an additional 12+ weeks. Was told they're behind 12+ weeks now due the pandemic and mail delays. What a joke! At this point I will be surprised if I EVER receive it.

Great price and quick service. Will order from them again.

Fast shipping, got my order right. Still waiting on my rebate though.

No problems with the prescription. Timely shipping! Great experience.

Fast, easy, and affordable. Good experience overall

Ordered contacts on 6/3/22 and they were expected to ship to me within 7 to 10 days which was perfect because I only had 10 pairs left and I wear dailies. After 10 days passed I logged into my account and it said "Order in Fulfillment" so I called Lens.com to follow up. I was told they needed to be ordered from the supplier and it usually takes 10 days for them to receive them and once they're received, they will ship. So I'm thinking it should be any day now. After 14 days had passed, I logged into my account and it had been updated to say "Expected to ship 12/30/2099" for one box and the other box said "Ordered from Supplier". I called Lens.com and they said it was an IT error and it would be corrected in 24-48 hours. I logged into my account 5 days later and it still had a shipment date of 12/30/2099. I called Lens.com and they laughed when I said 12/30/2099 was an IT error and they asked me why someone in their company would tell me that. They said it's normal for them to put the shipment date 80 years out when they don't know when they will receive the contacts. It is now 6/21/22 and they still can not tell me when they can expect to receive the contacts from the supplier. I asked if they communicate with the supplier and they said yes but I couldn't understand why they didn't have an estimated date if they communicate with them. Lens.com clearly didn't communicate with me unless I called them. And you may ask what Lens.com did for me for all this hassle with their lack of communication, multiple phone calls from me, time wasted sitting on hold, talking to incompetent people, and now being completely out of contacts with no estimated shipment date in sight... they offered free shipping on my NEXT order. Sorry Lens.com, there will not be another order from me. I cancelled my order and they didn't try to stop me. I got the impression they were glad they didn't have to deal with me anymore. This was my first time trying to do business with them and it was my last.